Post Job Free

Resume

Sign in

Customer Service Machine Operator

Location:
Chapel Hill, NC
Posted:
June 16, 2022

Contact this candidate

Resume:

Laricia Jones

Durham, NC *****

adrfcd@r.postjobfree.com

919-***-****

SUMMARY

Experienced professional with 14 years of work experience and well-rounded skill set in a variety of industries including materials handling, customer service, and administrative roles. Completed Bio-Work Certificate at WakeTech Community College in 2018 and gained work experience as a process technician at Merck via Spectraforce Technologies. Seeking to contribute skills specific to Bio-Work, as well as transferable interpersonal and organizational skills gained from work experience in other fields.

BIO-WORK SKILLS:

ENVIRONMENTAL MONITORING

Completing a batch record

ASEPTIC TECHNIQUE

Using the metric system

PARTICULATE TESTING

Using common pumps and valves

REGULATED TRAINING PROGRAMS

Manual chromatography

GRAM STAINING

Reading gauges

STERILITY

Reading a process diagram

SAFETY AWARENESS, BOTH FOR WORKERS AND PRODUCT

Making chemical solutions

COMPLYING WITH CGMP (CURRENT GOOD MANUFACTURING PRACTICES)

Preparing growth media

FOLLOWING AN SOP (STANDARD OPERATING PROCEDURE)

Adjusting pH

Stand up and sit down forklift certified

Power Jack certified

READING AN MSDS (MATERIAL SAFETY DATA SHEET)

PROFESSIONAL EXPERIENCE

Millennium Print Group via Executive Personnel Group, Feb. 2022-present

Material Handler

Monitor production line and remove scrap materials from machinery as product is completed.

Gather scrap materials into collection receptacles and transport to pickup locations for removal using a hand-held power jack.

Actively monitor workload and maintain a safe, efficient pace and work environment.

LSG Sky Chefs, Morrisville, NC Sept. 2021- Feb. 2022

Materials Lead

Forklift, standup, and power jack certified professional responsible for leading a team of 8 staff members. Trained new staff members and conducted stand up forklift and power jack trainings. Conducted quarterly safety trainings for all team members. Planned and coordinated tasks and materials for production.

Maintained safety records and logs.

Coordinated shipping and receiving tasks including loading and unloading trucks, documenting tasks completed, and completing rejection paperwork for incorrect product shipments. Followed SOPS and ensured adherence to all laws, rules, and local guidelines for recurve information and shipping. Assisted with inventory documentation.

Merck via Spectraforce Technologies, Durham, NC July 2021-Sept. 2021

Production Tech

Followed all SOPs during materials production process. Ensured GMP compliance throughout process.

Followed correct procedures for aseptic gowning and process and sterility washing.

Operated Autoclave according to established procedures.

Ensured product was properly packaged for safe shipping, and labeled accurately. Inspected product for quality checks.

Atalian Global Services, Durham, NC July 2019-Feb. 2021

Administrative Specialist

Facilitated communication between clients and subcontractors, receiving work requests for facility management services from clients and relaying to subcontractors. Once work was completed, sent completion report to client including photographs.

Processed information needed to bill any additional work done by subcontractors that was not in the original order.

Conducted weekly quality calls to keep accurate record of clients’ concerns and other feedback. Answered client calls and provided customer service to resolve any areas of dissatisfaction.

Assisted with hiring and onboarding for cleaning staff. Pre-screened job applications, scheduled interviews and pre-employment drug tests, processed I-9 documents, and completed close-out paperwork upon staff member’s termination/resignation.

Managed essential day-to-day operations tasks including managing staff schedules, submitting payroll information, ordering supplies, and operating office equipment such as fax machines, photocopiers, and computers.

Created and maintained Excel spreadsheets to keep record of all complaints, invoices submitted, and account information.

CREE, Durham, NC Oct. 2015-Aug. 2017

Machine Operator

Worked in an ISO 4 cleanroom environment. Followed all standards for cleaning work environment and wearing personal protective equipment (PPE).

Set up, operated, loaded, maintained and monitored 11 specialized machines to ensure quality product was produced. Followed written or verbal process specifications in completing all assignments and documented all work completed.

Checked and inspected results against predetermined tolerances.

La Isla Bonita, Durham, NC Aug. 2010-Sept. 2018

Server/ Front of House Lead

Welcomed customers and took orders accurately and efficiently. Provided attentive service throughout meal.

Created a servers’ checklist for cleaning/stocking duties to organize individual team members’ responsibilities and ensure consistent completion of essential tasks.

Developed and promoted punch card initiative to develop customer loyalty and increase revenue for the business.

Coordinated restaurant supply orders and deliveries.

Reconstruct 2 Wheels, Durham, NC Oct. 2010-April 2012

Customer Correspondence and Administrative Specialist

Provided customer communication and administrative support to a refurbished motorcycle parts business.

Developed a customer database of purchases, contact, motorcycle information, and other data to utilize in the future for effective outreach to develop customer loyalty and increase rate of repeat customers.

Created Excel template to systematize inventory tracking.

Managed communication with customers via multiple media including email and phone. In charge of problem resolution and troubleshooting customer concerns to ensure customer satisfaction and encourage repeat sales.

Excellent customer service and administrative support assisted business to maintain a 4.8 star rating on Ebay.

VOLUNTEER EXPERIENCE

Durham Eagles Pop Warner Football, Durham, NC August 2008 to Present

Volunteer

Assist with fundraising, concessions, and field set up and break down

Coordinate parking and ticket schedules

EDUCATION

Bio-Work Certification, Wake Tech Community College, Raleigh, NC December 2018

High School Diploma, Charles E. Jordan High School, Durham, NC 2009



Contact this candidate