Customer Service Center Representative

Angel Newberry

Cellular: 813-***-****

Email: ***************@*****.***

Temple Terrace, FL 33637

Objective:

Dedicated and reliable professional with knowledge within the customer service industry. I am a fast learner developing skills of empathy with customers. Possess a winning attitude that allows me to be innovative and a team player who enjoys working with others. Experience:

January 2022 – March 2022 Maximus Healthcare Tampa, FL Medicare, Customer Service Representative

- Handled inbound calls from members and agents in regards to medicare health care coverage.

- Provide solutions and product offerings and changes, as requested.

- Ability to multi-task in a fast-paced environment while utilizing multiple tools at once.

- Adhere to productivity, quality, and compliance expectations. November 2021 - December 2021 One Touch Direct Tampa, FL Call Center Representative, AT&T

− Inbound and outbound calls for AT&T customers regarding their services.

− Assist with making payments and changes for customers.

− Maintain quality expectations, while delivering outstanding customer service. July 2021 – November 2021 HGS Healthcare Tampa, FL Customer Service Advocate, WFM

− Handled inbound calls for customers' health plans and provider needs.

− Provided customer satisfaction on every call by assuring all needs were met.

− Utilized multiple admin systems including Microsoft Office.

− Met all quality and compliance expectations.

January 2021 – July 2021 Ross Dress for Less Tampa, FL Retail Associate

− Responsible for ensuring customers have a positive shopping experience.

− Cleaned and organized store to keep well maintained for customers to shop. Education/Certifications:

August 2016 – May 2020 Tampa Bay Tech High Tampa, FL High School Diploma JROTC & Health Academy

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