Electric Cooperative Customer Support

RAY SPURLOCK

**** ******** **, ********, ** *****

404-***-**** **********@*****.*** linkedin url www.linkedin.com/in/ray-spurlock-9bb30677

IT DIRECTOR/PROJECT MANAGER

** ***** ** ********** ******g design, development and delivery of high-performance business solutions. Skilled in technical development with organizational goals. Proven history of policy creation and business development.

Areas of Expertise:

Complex Project Management System Development System Administration

Information Analyst Team Building & Leadership Customer Relations

PROFESSIONAL EXPERIENCE

SOUTHEASTERN DATA COOPERATIVE, INC., ATLANTA, GA

Note: Since 2009, have held 3 concurrent positions each listed below.

Imaging Customer Relations (2014 – 2016)

Project Leader in customer relations in converting thousands of hard copy documents into Retriever Imaging System for multiple power distribution companies and municipalities.

Quality Assurance / Software Testing (2012 – 2014)

Provided Quality Control for SEDC Arista Information Systems for bill tracking, delinquent billing, PDF Archiving System with 24-hour turnaround for over 9,000,000 billing statements per month.

Billing Software and Database Analyst (2009 – 2012)

Provided Customer Support and Quality Assurance with cutting-edge billing and accounting solutions for SECD Billing Information Systems using utilityPOWERnet (UPN) software.

TRI-COUNTY ELECTRIC COOPERATIVE, FORT WORTH, TX

IT Director (1999 – 2008)

Directed the delivery of hardware, software updates, networks, development, and disaster recovery processes. Worked with linemen, staking engineers, and operations department heads to find solutions for activities within the power distribution utility company servicing over 75,000 customers in the Dallas/Fort Worth area. Worked closely with management, external vendors and advisors. Prepared budgets and proposals for capital projects sent to senior executives. Identified new market opportunities to improve IT processes.

SOUTHEASTERN DATA COOPERATIVE, INC., ATLANTA, GA

Software Conversion Implementation / Quality Control / Customer Service (1990 – 1998)

Worked with department heads converting CIS billing and BIS accounting software systems to newer platforms by upgrading from Real Time networks to Turnkey networks. Provided testing and quality assurance for ongoing SEDC software development distributed to over 250 Electric and Gas Utilities in the southeast and nationwide. Project leader in developing specifications for converting data to leading edge, innovation compatible software. Provided technical and customer support to all SEDC power utility companies.

EDUCATION

B.S., Computer Systems Technology

UNIVERSITY OF GEORGIA

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