Customer Service Guest

VICTORIA POWELL

**** ****** *** *** *, Orlando Florida, 32812 Cell: 407-***-**** Email: *****.*****@*****.*** INTRODUCTION

Looking to grow with a company and a team who values a guest driven approach in the working environment. Ambitious and driven to learn new things while growing with the team and company.

EDUCATION

● Leander High School (2015)

o High School Diploma

SKILLS

● Communication

● Active Listening

● Leadership

● Team Work

● Punctual

● Time Management Ability

● Problem-Solving

STRENGTHS

● Positive Attitude

● Adaptability

● Hard Work Ethic

● Honesty

● Self-Motivation

● Transferable Skills

● Flexibility

EXPERIENCE

● Rampart Security Systems ( R.S.S )

● Assistant (Oct. 13th 2019)

● Quickly adjusted to answering received phone calls while note taking and processing payments

● Established an organized work process responding to emails and returning calls that were missed

● Spent time with clients elaborating on products that were sold

● Explained and guided those who would need help with the systems or apps

● Received payments and accurately applied the payments to the correct accounts

● Help others around the office understanding procedure and databases

● Lupe Tortilla

● Server (Sept. 24th 2016)

● Excelled in a fast-paced environment while quickly adapting to the flexibility and demand of the restaurant by picking up extra shifts and tables

● Provided excellent guest service

● Explain various dishes on the menu to customers and make recommendations if desired

● Welcomed guests into a friendly clean environment and maintained the cleanliness

● Followed all dress code, safety procedures and sanitation procedures

● Provided guests with attentive service

● Accurately closed out payments with card & cash

● Helped train newly incoming employees

● Energetically ran food and beverages to all guests while helping my team with any free chance

● Longhorn Steakhouse

● Server (Oct. 13th 2015)

● Served both food and drinks to guests.

● Promptly served all food courses as well as alcoholic and nonalcoholic beverages to guests

● Used the computer system to enter in all orders

● Provided correct tickets’ with correct items to each proper guest

● Suggested entree and side items appropriately accommodating to each guest

● Professionally greeted guests at the door and sat them accordingly to their party and preference

● Worked well with my team and ran food and beverages to all guests

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