Customer Service Manager

KENNETH SHOMO

*** ******** **. ******, ** *****

********@*****.***

Ph: 929-***-****

PROFESSIONAL SUMMARY

A hardworking and reliable customer service manager focused on going above and beyond to support the team and serve customers. Trained in business development and offering top-notch problem solving abilities. Motivated to continue to learn and grow as a professional. An expert in communications with 10+ years of related experience and advanced skills. Always looking for ways to improve productivity and customer satisfaction with exceptional service.

SKILLS

EXECUTIVE TEAM LEADERSHIP

CLIENT/VENDOR RELATIONS

.STAFF/ TRAINING DEVELOPMENT POLICY

MARKET ANALYSIS

SALES MANAGEMENT

EXPERIENCE

CUSTOMER SERVICE MANAGER, 08/12/08 to 03/16/20 FUTURECALL, NEW YORK, NY

Duties include supervising and managing the customer service team, training staff members to provide the highest standards of customer service and ensuring that all company policies are followed. Responsible for ensuring that customers are satisfied at all times.

FLOOR MANGER/ SUPERVISOR, 10/15/01 to 08/01/08 REED DISTRIBUTION, QUEENS,NY

Supervise team of 5 sales associates. Train employees on changes in procedures and workflow. Perform retail functions such as merchandising, inventory, costing and purchasing. Lead team that achieved average growth of five to eight percent annually.

EDUCATION

ASS; HOSPITALITY MANAGEMENT KAPLAN UNIVERSITY 03’

BBA; BUSINESS MANAGEMENT UNIVERSITY OF PHEONIX 07’

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