Customer Service Data Entry
Resume:
Andrea Blumer
HOSPiTALITY,SALES, MuLTIMEDIA, BRANDING, RETAIL/HIOSPITALITY MANAGER,
ESTHETICIAN
Sunny Isles Beach, FL 33160
***********@*****.***
Bilingual English-Spanish
Excellence in customer service
Ability to multi task and be attentive to detail
Knowledge of branding, marketing tools and multimedia tools Deep understanding of the beauty business trends/innovations -as a long time insider of the trade - Permament makeup artist and electro therapies applied for rejuvenation treatments Able to provide assistance with versatility and grace in a Fast paced market Looking to expand and learn through positive exchange with a common goal of professional excellence and room to grow
Great disposition and positive attitude to network and team work Ability to wear different hats as needed -which drives me in a positive way- I actually enjoy multitasking!
Retail high end yoga garments and accessories.
Created attractive displays, promotional material and marketing campaigns Coordinated payments and purchases of select and unique fashion items from India, Thailand, Indonesia and US
Mailing list
Sales, Inventory, Scheduled and made payments to suppliers, Opened lines of credit, Authorized to work in the US for any employer
Work Experience
Bartender
DoubleTree by Hilton - Sunny Isles Beach, FL
March 2022 to Present
Pool/ Lobby bar
Fast paced
Mixing and serving cocktails
Taking food and beverage orders
Bank
POS Aloha
Sales
Bartender
Backyard BBQ - Surfside, FL
February 2022 to Present
Mixing and serving drinks
Craft Beer selection
Cocktails
Taking orders/Sales
Serve food
Inventory
Set up/Close out
Bartender
Hilton Hotel - Aventura, FL
November 2021 to March 2022
Taking food and beverage orders
Mixing and serving cocktails
Upselling liquor
Inventory
Training new hires
Set up /close out procedures
Bartender
Benihana - Miami Beach, FL
October 2021 to March 2022
Opening and closing procedures
Cc processing
Aloha System
Taking food and beverages orders
Mixing and serving cocktails
Service bar
Bartender
Generator Hotel Miami - Miami Beach, FL
April 2021 to November 2021
Mix and serve drinks
Upsale, sales
Bank/cash and CC payments processing
Setup/ close out procedures
Inventory
Bartender/Server
Cut 38 - Sunny Isles Beach, FL
February 2021 to August 2021
Mixing/Garnishing and serving drinks to patrons and servers- Full bar Serving food to customers
Taking orders
Sidework
Inventory/ refilling
Processing payments by cash/CC
Setting up/ Closeout procedures
Bartender
Milanezza Restaurant & Bar - Key Biscayne, FL
February 2021 to June 2021
Mixing cocktails/ pouring wine/ garnishing/ Service bar/ Serving drinks and food to patrons cash handling/ putting orders in
Waitress/Bartender
Santorini by Georgios - Miami Beach, FL
December 2020 to April 2021
High volume outdoors and indoors dining
Poolside/Beachside Private parties
Serving customers food and beverage -Server
Bartending addition at private parties - Events Bartender Setting up venue for private events
Bartender
Yakkosan Sushi
January 2020 to February 2021
Inventory
Sales
Mixing drinks
Taking orders
Service and patrons bar
Taking payments
Opening/closing
Beauty Consultant
Walgreens Boots Alliance - Miami Beach, FL
January 2019 to January 2020
State of the art Look Boutique in premium South Beach area- Ritz Carlton with Nails Salon on site- Retail Sales, Prospecting, Networking, Customer service, Business development, commercial window decoration, seasonal displays setting, training, special events planning/ organization, Scheduling appointments, Report building, Inventory.
Freelance Esthetician
Goddess You - Honolulu, HI
2015 to 2019
Arranged merchandise displays in an attractive manner Booking and presence in industry trade shows
Created attractive promotional service packages and a reward system for frequent clients collaborated with medical spas operations to incorporate a wider range of innovative incentives and promotions
• introducing a variety of services, performed by appointment in different venues Making services móvil -easily adaptable to a diversity of needs and requirements E-Commerce Operations Manager
Posh Unicorn - Honolulu, HI
2014 to 2018
Online business offering a charming variety of fashion items from Indonesia in several platforms Advertising, Graphic Design, Branding,
Tracking marketing data to identify target needs
Implementing marketing techniques
Communicate and establish a clearly defined brand mission Created attractive Promotions to keep sales volume progression Purchases
Orders shipment
Inventory
Sales
personalized Customer Service
Bartender
Morimoto Asia Waikiki - Waikīkī, HI
February 2015 to November 2016
Opening/closing procedures
Refilling/ inventory
Selling/ taking orders- alcoholic beverages
Mixing and pouring drinks
Cash out
Payment processing
Food orders
Bartender
Hiro Sushi - Sunny Isles Beach, FL
March 2012 to May 2013
Mixing and selling drinks
Taking orders
Inventory
Opening/closing procedures
Cash out
Payments processing
Bartender/Server
Racks Italian Grill - Sunny Isles, FL
2010 to 2012
Prepare/ mix and serve drinks and food to patrons. Cash handling/ credit card processing
Service bar/ prepare drinks for servers
Maintain cleanliness and organized working area
inventory
set up/ close out procedures
In charge of Bar and surrounding deck tables
General Manager (GM)
Goddess you Med Spa - Pembroke Pines, FL
February 2003 to February 2009
Marketing for increased revenue
Organized special events, scheduled frequent trade shows and networking events customers sales, accounts management,
Purchases retail products and equipments
esthetic services sales,
medical services and equipment sales,
Monitored and ensured staff was adhering to the company’s policies and procedures responsable for profit and loss control
Responsible for upholding safety and health standards Hiring employees
Training professionals in organizations procedures and latest industry trends processed payrolls
consistently achieved sales goals
Performed rejuvenating facial and body treatments - permanent make up procedures, and sold medical treatments including fillers, Botox and post surgical treatments Sold esthetic services and medical equipment.
Skills Used
Leadership, multitasking, actively innovative approach to generate an increasing flow of business. Constant training and setting goals for the team. Reinforcing and always setting high standard in customer services, creating and sustaining a positive business image. Growing business in ethical manners.
Esthetician
Spa e - Miami, FL
2008 to 2009
Performed advanced and luxury facials and body treatments Massages,
Endermologie,
Skin care
Certified Repechage Trained esthetician
Administrative Assistant/Office Manager
Total Site Solutions Technologies - Miami, FL
2006 to 2008
Made travel arrangements for Miami’s SE Region Senior VP Maximized smooth office operations by preparing manuals and printed presentations provided support for Project management
customer service
Completed clerical tasks including payments, invoicing, filling, bids preparation, prospecting/ leads research and follow up, appointments setting
kept track of incoming/outgoing mail
Reviewed and tracked claims and budget discrepancies Disseminated inquires to appropriate departments
assisted with data entry
Accounts payable to sub-contractors
BARTENDER
The Living Room Night Club - Miami, FL
2005 to 2007
Responsibilities
VIP lounge bartender (high volume) mixing drinks, sales, cash handling. Accomplishments
Happy customers
Skills Used
Fast and kind while multitasking, creative and responsible. Salon Assistant/Esthetician
The Beauty Temple - Miami, FL
2004 to 2005
Collaborated in the organization of promotions and special events. Greeted customers at arrival/ departing
Answer customers inquires on the phone
Booked appointments
Assisted Master Stylist with select clients
Assisted with Promotional events -organization and operations, Created and maintained mailing lists,
Research of products and suppliers to optimize revenue Performed facials, body treatments and permanent makeup procedures BARTENDER-Hostess
The Atlantic Hotel - Fort Lauderdale Beach, FL
2003 to 2004
The Atlantic, FLL
Starwood Luxury Collection,
Trina restaurant and lounge
Pool deck bartender mix, sale. Alcoholic beverages Performed Hostess duties at the lounge
Private parties
high volume upscale scene
Education
Full Specialist in Esthetician
ASM Beauty World Academy - Davie, FL
2003
Mixologist in Bartender
ABC bartending school - Miami, FL
January 2001 to March 2001
high school diploma, multimedia in Graphic design and multimedia esba - Buenos Aires, Buenos Aires
1994 to 1997
Associate in Graphic Design
E.S.B.A. Institute Buenos Aires - Buenos Aires, TX 1993
Skills
• Microsoft Office
• Inventory
• Sales
• Inventory Management
• training
• Marketing
• retail sales
• Microsoft Excel
• MS Office
• Time Management
• Communications
• Outlook
• Excel
• Scheduling
• Operations
• Facial
• Waxing
• Project Management (2 years)
• Administrative Assistant (2 years)
• Data Entry (2 years)
• Computer Literacy (2 years)
• Spanish (10+ years)
• English (10+ years)
• Microsoft Word (7 years)
• Microsoft Powerpoint (7 years)
• Multilingual (10+ years)
• Customer Service
• Operations Management
• Google Suite
• Microsoft Outlook
• Management Experience
• Sales Experience
• Hospitality Experience
• Yoga
• Branding
• Managed Care
• Adobe Photoshop
• Graphic Design
• E-Commerce
• Profit & Loss
• Branding
• Yoga
• Managed Care
• Graphic Design
• Filing
• Restaurant experience
• Bartending
• Botox Experience
• Makeup Application
• Product Demos
• Business Development
• Restaurant Management
• Problem-solving
• Flexibility
• Team Work
• Reliability
• Serving
• Culinary experience
• Healthcare management (10+ years)
• Wellness management (10+ years)
• Aloha POS
• Dermabrasion
• Catering
• Web Design
• Salesforce
• Adobe Illustrator
• Upselling
• Recruiting
Languages
• Spanish - Fluent
Links
https://www.tripadvisor.com/Restaurant_Review-g34342-d3968176-Reviews-Milanezza_Key_Biscayne- Key_Biscayne_Florida.html
Certifications and Licenses
Full Specialist
November 2004 to November 2020
Skin Care
Massage therapist
Full specialist Esthetician License
ABC bar tending school
January 2005 to March 2005
Learn recipes, mixing, garnishing, serving and safety protocols Bar
TABC Certified
Bartender License
Food Handler Certification
Assessments
Personality: Customer Service Fit — Proficient
November 2019
Measures the traits that are important for high-quality customer service. Full results: Proficient
Administrative Assistant — Familiar
January 2020
Using basic scheduling and organizational skills in an office setting. Full results: Familiar
Personality: Sales Fit — Highly Proficient
January 2020
Assesses personality traits that are important for sales roles. Full results: Highly Proficient
Reliability — Highly Proficient
January 2020
Tendency to be dependable and come to work
Full results: Highly Proficient
Sales Skills: Influence & Negotiation — Highly Proficient January 2020
Using influence and negotiation techniques to engage with and persuade customers. Full results: Highly Proficient
Call Center Customer Service — Familiar
January 2020
Applying customer service skills in a call center setting. Full results: Familiar
Office Manager — Proficient
February 2020
Scheduling and budgeting
Full results: Proficient
Customer service — Highly Proficient
March 2021
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Highly Proficient
Customer service fit — Highly Proficient
May 2021
Measures the traits that are important for success for customer service roles Full results: Highly Proficient
Bartender fit — Expert
March 2021
Measures the traits that are important for successful bartenders Full results: Expert
Work style: Reliability — Expert
February 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Expert
Food service: Customer situations — Expert
February 2021
Ensuring customer satisfaction and prioritizing tasks in a food service setting Full results: Expert
Attention to detail — Proficient
March 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Sales skills — Highly Proficient
August 2021
Influencing and negotiating with customers
Full results: Highly Proficient
Food service: Customer situations — Highly Proficient October 2021
Ensuring customer satisfaction and prioritizing tasks in a food service setting Full results: Highly Proficient
Work style: Reliability — Expert
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Expert
Bartender fit — Highly Proficient
September 2021
Measures the traits that are important for successful bartenders Full results: Highly Proficient
Food safety — Proficient
May 2021
Knowledge of proper food and equipment handling safety measures Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
HIGHLIGHTS OF QUALIFICATIONS
• Dedicated organizational individual with track record of assuming positions of increased accountability.
• Excellent working relations with the public, co-workers and employees of all ethnic groups.
• A creative and "take-charge" type person with proven ability to see what needs to be done, and do it.
• Reliable and adaptable; learn new systems quickly, and take initiative.
• Proven record of reliability and responsibility.
• Exceptionally organized and resourceful, with a wide range of skills.
• A creative visionary, equally comfortable collaborating in a team effort, working independently or directing others.
REPRESENTATIVE SKILLS AND ACOMPLISHMENTS
MANAGEMENT & ADMINISTRATION
• Managed and owned an organization and directly supervised 15 employees.
• Close management of an organization's internal environment enhancing system process and developing effective Customer Relations Management CRM.
• Proactive approach to respond to changes in the environment enhancing corporate flexibility to institute change in the organization.
• Structured business operating processes in a manner which increased customer base and improved competitive advantage.
• Preparing budget, maintenance of contracts, accounts payable, payroll, managed care contracts, ordering supplies, accounts receivable, secretarial work, billing, collections and coding.
• Trained esthetician’s in advanced esthetic treatments, electrotherapies.
• Administered Weight loss and exercise programs.
• Skin care and body treatments.
SALES AND PROMOTIONS
• Present and sell company products and services to current and potential clients.
• Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made.
• Follow up on new leads and referrals resulting from field activity.
• Identify sales prospects and contact these and other accounts as assigned.
• Prepare presentations, proposals and sales contracts.
• Develop and maintain sales materials and current product knowledge.
• Establish and maintain current client and potential client relationships.
• Prepare paperwork to activate and maintain contract services.
• Manage account services through quality checks and other follow-up.
• Identify and resolve client concerns.
• Communicate new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff.
• Sold over 5 millons in medical and esthetic services and equipement HOSPITALITY
• Delighted customers by providing efficient and friendly service.
• Bartended and prepared drinks for customers.
Took reservations,
Floor plan
Catering events bartending
• Multi-tasked, cash handling and greeted customers.
Contact this candidate