Front Desk Customer Service

KEMONIE BULLARD

**** ******** ** ******** ** ****6 · 202-***-****

**********@*****.***

Enthusiastic professional with a passion for cultivating unforgettable experiences. Imaginative and entertaining performer with excellent organizational and public speaking skills. Results-oriented professional with a strong focus on service. Smart and polished with outstanding interpersonal skills. Highly motivated and organized. Highly qualified proficient in office settings, customer relations, and conflict resolution. Knowledgeable about terminology and services to support and address customer inquiries and concerns.

EXPERIENCE

5/16 – 11/17

CASHIER, Giant

Supported all customer needs with attentiveness and skilled assistance. Trained team members to work as cashiers, in accordance with company policies and procedures. Promoted sales and customer satisfaction by maintaining organized and tidy checkout areas. Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency. Processed a high volume of transactions efficiently and accurately.

3/18 – 8/18

SERVER, IHOP

Answered telephones and completed financial transactions for other team members. Maintained cleanliness of dining room, lobby and service areas. Seated guests at tables courteously by seating ladies & Gentleman, providing menus and recording accurate drink orders. Answered customer questions and responded to issues immediately, notifying servers of concerns requiring

assistance. Set dining tables according to type of event and service standards. Helped customers place orders, explained menu items and suggested appropriate options for food allergy sufferers.

11/18 – 1/20

HOUSEKEEPER, THE MINTE

Moved chairs, desks and beds around rooms to clean behind and underneath furniture. Offered deep cleaning expertise to clients in need of extra support for certain/particular areas. To maintain a clean, sanitary, comfortable and tidy environment.

7/20 – 4/22

CONCIERGE, INTERSOLUTIONS

Documented Greeted all guests in a courteous and professional manner. Fostered strong working relationships with all departments. Entered daily data in computer systems and documented office activities. Answer phones and operate switchboard. Monitored the appearance and performance of the front desk staff.

12/21 – PRESENT

ASSISTANT GENERAL MANGER, RESTORE HYPER WELLNESS

Schedule and coordinate meetings. Participate in recruitment and dismissal processes.

Smooth out problems within the workplace. Address employees and customers concerns. Provide direction to staff. Fill in for General Manager (GM) in times of absence. Make executive decisions, hold meetings and provide accountability. Helps the General Manager with marketing to operations. Sharing best practices to increase revenues and profitability and submitting reports.

EDUCATION

HIGH SCHOOL DIPLOMA, Suitland High School

Honor Roll

Child Development Certification

Nursing Program (CNA Licensed)

CPR Certified

SKILLS

Sales

Customer Satisfaction

Professional Appearance

Credit and Cash transactions

Identification Verification

Customer Service Excellence

Multi-Task Management

Money Management

Type 40 - 45 wpm

Problem Solving Skills

Microsoft Word

Microsoft Office

Microsoft Excel

Restaurant Experience

Leadership

Organization

Dependable

Hard Working

Medical Terminology

Management & Time Management

Planning & Creativity

ACTIVITIES

Volunteering at Prince George’s County Animal Shelter

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