Management, employee engagement, personnel customer service recovery
Resume:
P
Diana Parks
***************@*****.***
Basehor, Kansas 66007
SUMMARY
Reliable Manager seeks positive culture collaborative employer for manager or HR generalist role. I demonstrate a high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering intuitive skills for development of collaborative, inclusive and productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Forward-thinking manager with 16 years of relevant management experience and additional 14 years of team-work excellence in highly critical patient care environment. Skills include excellent problem-solving, communication and multitasking abilities. Background planning and managing innovations to existing processes, implementing new processes and procedures, promoting education and training to employees and students to facilitate smooth transitions with all changes in healthcare environment during my tenure.
SKILLS
Staff supervision
Performance metrics
Schedule management
Records management
Accreditation support
Regulatory requirements
Employee retention strategies
Hospital coordination
Patient safety
Healthcare delivery
Personnel management
Patient relations
Health information systems
Quality assurance controls
Computer skills
EXPERIENCE
Respiratory Therapy Manager
Kansas City, KS
University of Kansas Health System/ Aug 1989 to Apr 2021
Member of Quality Team assisted in development outcomes statistics and applied metrics to elevate practice and identify and correct issues or failures.
Collaborated with multi-disciplinary staff to improve overall patient care, response times, service and quality.
Created and maintained facility documents and records, maintaining accuracy while managing sensitive data appropriately in collaboration with HR.
Reviewed and assessed staff processes, reducing hazards posed for residents and staff while promoting regulatory compliance.
Managed operations in accordance with budget requirements while maintaining standards of practice.
Coordinated delivery of exceptional patient care through active skill-mix management and staffing modifications.
Performed excellence in customer service recovery needed to facilitate improved customer outcomes.
Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task. Facilitated peer-to-peer conflict resolution.
Initiated training and education programs for supporting healthcare staff including adjunct practitioners and off site services. Provided annual clinical competency validation.
Implemented new hire training with check lists to further develop skills and initiate discussions on task prioritization. Enhanced student training and clinical experiences for enhanced future recruitment.
Mentored 57 employees through supervision, training and coaching on duties and daily operational activities. Served as resource for additional 50 employees as needed.
Optimized case and clinical management recommending plans to improve safety and health programs. Managed clinic resources, supplies, recruitment and human resources.
Clinical oversight to devise, update and establish policies, procedures and best practices in alignment with regulatory requirements and developments in pharmacological and clinical practices based on evidence.
Coached development of infant and pediatrics specialty team with credentials, skills & accomplished Respiratory therapists used as template for career ladder development for department.
Solicited medical history information from patients to provide best and most effective medical advice.
Communicated with patients with compassion and effectiveness while maintaining hipaa compliance.
Oversaw career ladder program implementation and assisted with policy and procedure roll out to standardize new system throughout the departmental staff. Educated staff as necessary for transition.
EDUCATION AND TRAINING
MBA: Business And Human Resources
Ottawa University Dec 2021
Ottawa, KS
Bachelor of Science: Respiratory Therapy
University of Kansas Mar 1992
Lawrence, KS
ACTIVITIES AND HONORS
-Awarded KU Cares award for retrieving missing child from construction zone safely
-Liaison with Pediatrics and Neonatal Medicine
-High Risk infant and pediatrics critical care transport team member 6 years
-Neonatal and Pediatrics teams coordinator/facilitator
-Collaborative approach to management providing resources and assistance across shifts and teams as needed for best performance
-Clinical instructor/educator supporting multiple schools of Respiratory Therapy students and military trained Respiratory Therapists through the clinical aspects of their education
WEBSITES, PORTFOLIOS, PROFILES
dianaparks2.wixsite.com/my-site
Linkedin.com: diana-parks-22b15b21a
CERTIFICATIONS
Licensed Respiratory Therapist- 1998 Kansas
Certified 1997 and Registered 1998
NPS certified in 1992 (specialty credential infants and pediatrics)
Certified in BLS, PALS, ACLS and NRP suring healthcare career
Member SHRM
Contact this candidate