Francisca Ngassa

Upper Marlboro, MD *****

adrcz1@r.postjobfree.com

+1-240-***-****

Work Experience

Direct Support Professional

Alliance HealthCare Services - Washington, DC

October 2020 to December 2021

Assisting individuals with disabilities to do daily activities, documenting daily report notes, Customer Service Representative (Remote)

Ics - Maryland

May 2017 to September 2020

• Making calls.

• directing call .

• Documenting information and having a smooth communication with callers and customers .

• Making sure to give accurate information as requested.

• Taking customers complains and providing adequate solutions.

• Writing daily reports of activities.

• Making sure customers are satisfied.

• Informing customers or prospect buyers of sales and new products available. Education

Bachelor's degree in Secretarial duties

Intensive vocational training cameroon. - Buea cameroon May 2014 to August 2016

Skills

• Great computer knowledge. (3 years)

• Good documentation skills, good listener,.

• Good team player, can work under pressure. Good at multitasking.

• Also has some Skills in Health care.

• English

• Computer Skills

• Administrative Experience

• Typing

• Writing Skills

• Communication Skills

• Research

• Event Planning

• Computer Literacy

• Multilingual

• French

• Salesforce

• Restaurant experience

• Customer service

Languages

• French - Intermediate

• Healthcare customer service representative - Fluent

Contact this candidate