Data Entry Customer Service

Valarie A. Granat

**** ******** ********* **, *****, NY 10461

Cell: 646-***-**** / ***********@*****.***

OBJECTIVE: Seeking to secure a position offering the opportunity to utilize my extensive training and excellent customer service/data entry skills while providing an opportunity for professional growth.

PROFESSIONAL EXPERIENCE

The Society for the Propagation of the Faith National Office, New York, NY January 2006 - Present Donation Specialist/Data Entry/Customer Service

• Process all donations, credit cards, daily web gifts received through direct mail appeals and other sources according to established procedures.

• Maintain and Process monthly recurring credit cards & monthly EFT withdrawals from bank accounts.

• Screening and directing calls at the National Office.

• Reconcile entries for banking purposes, process daily online chase deposits for end of day daily reports for donation system Enhanced Donor Database and accounting reports in NetSuite system.

• Proofread data entered with source materials and confirm accuracy of data.

• Work in direct coordination with CFO, accounting & operations.

• Effectively maintain confidentiality related to donor information.

• Keep track of received data and reply cards for special intentions or requests.

• Cultivate and maintain positive relationships with current & potential donors.

• Review, update and enter data information received from Diocesan Offices in preparation for entry into database, as needed.

• Input data of donors, and contributions in a timely manner for Diocesan Offices.

• Generate applicable acknowledgement letters for National and Diocesan Offices, including personalized letters to major donors.

• Update Names/Addresses as needed-remove deceased donors for future mailings.

• Contribute to a team effort and accomplish results as required.

• Oversee day to day operations.

• Assist with projects as needed.

Mercedes Benz Manhattan, New York, NY 2003 – 2006

Front Desk Receptionist/Customer Service

• Maintained Multiple Phone Line System.

• Meet & Greet Customers receiving services for vehicles.

• Scheduled and confirmed service appointments.

• Data Entry for Service Advisors.

• Processed Billing Invoices.

Zerega Medical Rehabilitation, Bronx, NY 2001 – 2003 Front Desk Medical Receptionist

• No Fault, Workers Compensation, Major Medical Cases.

• Medical Supply Inventory.

• Heavy Customer Service Phone System.

• Reprocessed Claims, Debt Letters, Booklets, Claim Forms to Doctors. Digizone - Photo Lab, New York, NY 1998 – 2001

Receptionist/Customer Service Representative

• Office Administration

• Data Entry, Logging Clients Billing Information

COMPUTER PROFICIENCY / SKILLS / ABILITIES / EXPERIENCE

• Proficient in Microsoft Office, (Outlook, Word, Excel, Power Point)

• Excellent organizational skills & attention to detail.

• Ability to perform duties in a timely manner.

• Knowledge of records management, guidelines, and procedures.

• Able to operate standard office equipment and machines.

• Detail oriented and able to conduct multiple tasks and meet deadlines.

• Prior secretarial/data entry experience in an office setting.

• Ability to work in a challenging environment, adapt and respond to various situations.

• Ability to communicate well-verbally and written

• Ability to work in a team and independently.

• Well organized, diligent, and able to prioritize while managing several projects simultaneously.

• I’m a team player very eager to be a part & learn new systems to achieve corporate goals. EDUCATION

Herbert H. Lehman High School, Bronx, NY – Graduated, Academic Diploma References available on request

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