Customer Administrative Assistant
Resume:
Marilynn Crawford
Detroit, MI *****
*****************@*****.***
Administrative Assistant, Medical Assistance or Team Leader, or a position allowing for parlay of demonstrated organization, customer service, communications, and project management skills.
Work Experience
Private Duty Dementia Care– Detroit, MI
October 2016 to May 2021
Provided 100 % Dementia care, responsible ADL, daily regiments, and behavioral meds., under supervision of Hospice Nurse. Also shopped, Transfer patient, documented changes in patients’ health and range of motion/ physical therapy. In addition; responsible for scheduling and vetting staff for night duties.
Direct Care Worker/ Hope Network – Dearborn, MI
June 2020 to May 2021
Assisted patients with behavioral issue, Traumatic Brain injuries, Meds., Cooked, Cleaned, Documented patient behavioral changes. Traveled to different facility using company vehicle and completed all behavioral and med passing courses for certification.
Assistant Store Manager/ BP Petroleum - Detroit, MI
June 2017 to September 2020
Manage store operations daily, Provide Quality Customer Service, Cashier, Sales Associate and supervise other employees. Maintain inventory for supplies, ordered supplies, improved customer service by implementing new ideas for employees. Responsible for price comparing with different vendors, Cash, Debit, EBT, Credit and Lottery transactions, Bookkeeping, Fax, Copy and Scan documents.
Rideshare Transportation Detroit, MI
July 2017 to May 2020
Provide Quality Customer Service and Transportation. Navigating between applications on a cell phone with a hands-free set attached. Map Quest, Lyft and Uber transporting passenger over Southeast Michigan. Following all rules and regulation imposed by the state and my partners to ensure a safe and secure trip. Clean wash and vacuum the vehicle on a regular basis. Customer Relations, making sure every customer is satisfied after ride by engaging in conversation and communication. Holding steady fast as a Five Star driver.
Administrative Secretary Wolverine Human Services - Bloomfield Hills, MI
December 2015 to March 2017
Maintained office services by organizing office operations and procedures; controlled correspondence; designed filing systems; reviewed and approved supply requisitions. Provided historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records. Maintained office efficiency by planning and implementing office systems, layouts, and equipment procurement. Designed and implemented office policies by establishing standards and procedures, making necessary adjustments. Proficient in Microsoft word, Outlook, Power Point, Excel, and Spreadsheets.
Team Leadership/ Machine Operator International Hard coat - Detroit, MI
May 2008 to January 2015
Responsible for being a leader resource to team members, provided knowledge, experience, motivation, support, and advice. Followed proper procedures for workers to follow and ensured that they complied. Called upon to share special techniques on how to properly rack materials and improve quality and speed up production. Used special gauges and calipers to ensure best quality. Encouraged team effort and supportive attitudes between workers.
Medical Assistant Planned Parenthood Southeast Michigan - Detroit, MI
April 2007 to April 2008
Consistently praised for efficient handling of administrative duties, multi phones lines, Microsoft word, Outlook, customer service, scheduled appointments, maintained medical records, processed patient information, billed clients and bookkeeping that allowed doctors and nursing staff to focus on the health concerns of their patients. Proficiency in taking patient medical history and vital signs, as well as performed venipunctures, injections and various diagnostic procedures and ancillary tests. In addition, assisted in minor surgery, sterilized equipment and birth control and STD patient education.
Education
Associate Business Management and Administration
Hinds Community College- Raymond, MS
June 2021 - 2021
Associate Business Management and Administration
Henry Ford Community College - Dearborn, MI
August 2007 to March 2015
Diploma in Medical Assistant
Lawton Institute - Oak Park, MI
August 2004 to March 2005
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