KO Kathy O'Bryan

407-***-**** E: adrcln@r.postjobfree.com

Altamonte Springs, Florida 32701

PROFESSIONAL

SUMMARY

*** ******* ***** ********* *******, Fl Dear Recruiting Department: I am contacting you in regards to a position posted with your company for the job of dispatcher. My last position has enhanced my interpersonal communication skills that enable me to work very well with others in a team environment. As my past employers can attest, I am extremely dedicated and motivated to succeed. I am confident that my strong work ethic will enable me to thrive in your environment. I would appreciate the opportunity to arrange an interview with a recruiter To obtain a position in a company that is challenging and offers the opportunity for advancement.

SKILLS Windows

Microsoft Office:

Word

Excel

Quick Books

Accounts payable

Accounts Receivable

Billing

Customer satisfaction

Dispatching

Filing

WORK HISTORY ONE CALL RESOLUTION SPECIALIST 04/2018 to 12/2019 SEARS HOLDING CORP Lake Mary, Florida

Received inbound and outbound calls.

Scheduled appointments for home Improvements

,Kitchen Remodel, Bathroom Remodels, Roofing, Windows, Heating and cooling,Flooring,Doors,

Sold Home Warrantys

Created and managed knowledge base to offer staff and customers immediate informational access to products, services and organization. Virtual Dispatcher 03/2017 to 07/2017

Pumpcrete Pumping Inc Paltka, Florida

Dispatched all Operators to Jobs Did Invoicing, billing, collections, Keep all Dot Permits up to date Keep records of when operators Dot Card expires Did Random Drug Tests Coordinated with Concrete Companies to ensure Concrete Was on schedule,and keep in touch with Contractors. OFFICE MANAGER 03/2013 to 01/2017

AAA CONCRETE PUMPING INC Deland, Florida

Dispatching, billing, filing, invoicing, notice to owners, lien releases collections, other office duties, Personal In Home Health Care Lived in patients home did all the necessities one Would do at a home. Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.

PERSONAL IN HOME CARE GIVER 12/2008 to 02/2012

Birdie Beck Altmonte SpringsFlorif, Florida

LIved in patients home.

Fed her, bathed her, gave her prescribed medication. Took her to Doctors visits. Spent time reading to her. Did grocery shopping. DISPATCH / OFFICE MANAGER 10/2005 to 06/2008

Pumpco Inc Orlando, Fl.

Take incoming calls from Customers/Salesmen/Operators. Entered Job Tickets in system to create schedules daily. Faxed next day schedules to all salesman and Manager. Called operators to advise them of their wake up times and advised them if there are power lines or special requests for the job site. Took care of load list for the requested system needed for the pour the following day.

Confirmed pours for the next days schedule.

Payroll - Did payroll for all office personnel.

Invoicing - Did all of Customers job tickets, mailed out invoices daily. Filing of invoices lien releases Collections - Called customers to advise them the status of their accounts, faxed copies of Invoice,if requested. Noted when payments would be received.

Office Duty's - New Hires, insurance, uniforms, ect. Lien releases.

New Customers- Did necessary references, and Applied them to the system.

Made sure DOT records were current and filed.

Accounts Receivable.

Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.

DISPATCHER / BILLING SPECIALIST 02/2002 to 09/2005 Cross Enterprises Inc Orlando, Fl

Take all incoming calls.

Assign operators and proper equipment to daily jobs. Monitor scheduled dead lines and reassign as necessary. Monitor customer satisfaction and proper completion of job tickets. Monitor for compliance to DOT rules.

Accounts payable Lien releases.

Closely monitored dispatch board to triage and prioritize over 100 daily calls.

SENIOR DISPATCHER / COORDINATOR II / LOGISTICS 02/1999 to 10/2001 NCR Corporation Maitland, Fl

Assigned service calls to approximately 140 customer engineers, covering three states.

Monitored completion of critical calls, escalated to appropriate managers in the region.

Creating installation service calls and worked with management on assignments.

Availability 24 hours to handle call assignments and customer concerns after business hours.

Logistics.

Receive incoming parts, shipping out defective parts. Assist engineers with inventory of parts.

Answer telephones; assist field engineers in ordering appropriate parts. Assist other regions in locating needed parts.

Directed all dispatching, routing and tracking of200 fleet vehicles. OFFICE POSITIONS RECEPTIONIST 11/1998 to 02/1999

Norrell Services Maitland, Fl

Worked at varies office jobs

Typing, answering phones,

Invoicing,

Received incoming calls and messages and addressed or triaged phone requests.

EDUCATION RS Community College, N.C.

Just updated skills on Computor

CERTIFICATIONS Computer enhancement skills. Microsoft Office training Mar 2000 - May 2000 NCR Training Maitland, Fl. Frae 3.0 Dispatch communications. CSMS Dispatch System. Handling customer situations.

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