Customer Service Representative

Gloudis J. Whiteside

**** *** ****** * *** *

Saint Cloud, MN 56303

{816} 517-3795

*********@*****.***

Objective: I am looking for a position that will allow me to showcase my efficiency and attention to detail as a customer service rep, while maintaining a high level of patience and professionalism.

Experience:

Meduit 06/21 to Present Sartell, MN

Customer Service Representative

Received inbound calls from current patients

Updated and verified patient account information in Epic including name, address, phone number and email

Added updated primary, secondary and tertiary medical insurance information to patient accounts in Epic

Billed patients primary, secondary and tertiary medical insurance

Sent out itemized statements to patients

Took payments on delinquent patient accounts

Filed billing disputes on patient’s behalf

Set up monthly payment arrangements for delinquent patient accounts

Set up automatic monthly payments to be drafted from patient’s checking account

Followed HIPAA guidelines in speaking with 3rd parties regarding patient accounts

LP Watkins 01/21-05/21 Watkins, MN

Assembly Line

Pulled and racked wall panels off assembly line

Sanded wall panels

Wrapped and banded wall panels

Maximus 05/19-11/20 Kansas City, MO

Customer Support Specialist

Received inbound calls from veterans and assisted veterans with getting set up with the doctor of their choice by performing assessments to determine the best doctor for the veteran

Spoke directly with doctors’ office to get veteran scheduled for upcoming appointments

Full Potential Solutions 9/19-11/20 Kansas City, MO

Retention Specialist

Received inbound calls from current mobile phone customers

Updated customer information

Retained the business of customers that may want to change to a different service provider using up sale techniques to retain business

Blue Sky Property Investors 10/13-5/19 Raytown, MO

President/CEO

Bought distressed property and held distress properties for rehab

Did walk-thru of properties with potential investors for possible purchase

Prepared contracts for approval by Title Company

Marketed distressed properties through social media

Made outbound calls to potential sellers to set up face to meetings

Ran comparisons to determine maximum offer for properties

Made follow up calls to sellers after purchasing offers had been submitted

Sent out follow-up correspondence to sellers post deal via mail and e-mail

Emailed correspondence to potential buyers

Marketed to potential sellers via mail, email and phone

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