Service Delivery Manager

NAME - S DHINAKARAN

CONTACT - +91-893*******

E-MAIL ID - ***********@*****.***

OBJECTIVE:

A highly organized and hard-working individual looking for a responsible position to gain practical experience. To pursue a challenging career in a company that allows me to work in a collaborative and competitive environment and helps me to learn and get a better working career. WORK EXPERIENCE:

TATA BUSINESS HUB LIMITED – INDIA

CLUSTER DELIVERY MANAGER – October 2021 – Till Date

Delivery Operations – Onboard new clients and customer engagement with existing clients to provide platform awareness, build customer relationships and solve their issues/escalations with existing solutions.

Regular Status Reporting to City Delivery Head

Log voice of customers, issues, feedback, and testimonials

Cross-sell and up-sell the products and services

Preparation of monthly MIS and reports

Work with sales team for demos and deal closure

Make customers aware of various platform capabilities and encourage them to leverage the same

Conduct customer satisfaction survey/NPS regularly

Log Enhancement requests suggested by customers, track the same, and keep the customer updated with the status

Handhold the customer post product/services buy

CALLHEALTH SERVICES PRIVATE LIMITED - INDIA

Service Delivery Manager - October 2020 to September 2021

Team Handling - Manage appointments and team members (MHO) to execute all orders effectively daily

Monitoring day to day operations/issues/escalations and order dashboard to avoid escalations

As per agreed SLA appointments completed within TAT

Preparation of monthly MIS and reports

Inventory Management - Managing inventory required for MHO to execute orders

Conduct surveys with clients regularly

Preparation of weekly/monthly MIS and reports

Training and support when required to new employees and existing team members TAC MEDICAL SUPPLIES - INDIA

Business Development Manager - August 2019 to October 2020

Direct medical consumables and equipment sales to hospitals, laboratories, individual doctors, and research centers.

Conduct market campaigns such as promotional stalls in medical conferences, exponents, and medical meets across India.

Medical colleges and hospitals onboard for contract basis mode

Social media advertising on all products to reach all doctors across the geography

Collection of feedback/testimonials from existing product users/doctors

New Product Features/Enhancement suggested by doctors/medical professionals collected and forwarded to company head office or product tech team. PINKBLUE SUPPLY SOLUTIONS PRIVATE LIMITED - INDIA

Business Development Executive – January 2017 to April 2019

Drive sales through open market and pitching suitable products to doctors as well as hospitals according to their requirements

Achieve targets consistently month on month

Direct-sell, cross-sell and up-sell products and services for doctors

Service Delivery Management – Ensure that the right products are delivered to the right customer at the right time

Conversion of customers into premium customers through sales efficiency

Maintaining relationships with existing and prospective clients. PRACTO TECHNOLOGIES PVT LTD - INDIA

Implementation Consultant - – October 2015 to December 2016

Implementation of hospital management software end to end right from the training to doctors and staff’s data collections customization of our product according to hospital requirements understanding and research on their flow of functioning etc.

Preparation of analytical reports every month with a comparison chart and providing ideas to improvise their business and services.

Maintaining relationships with existing and prospective customers.

Client Handling and Client Retention are the major roles as renewal of our product after their tenure is very important.

Conducting a study in entre hospital about their operationalizing structure and according to their need, we will customize our product and solve their problems faced previously.

Conducting camps for health awareness etc. and implementation on various levels of branding required for them.

ACADEMIC CREDENTIALS:

DEGREE

YEAR OF

COMPLETION

PERCENTAGE

INSTITUTE

Bachelor’s in

Business

Administration

2015

68.00%

Ramakrishna Mission

Vivekananda College

– MADRAS

UNIVERSITY

XII

2012

69.00%

All Angels Matriculation Higher

Secondary School

X

2010

75.00%

All Angels Matriculation Higher

Secondary School

ACHIEVEMENTS:

Winner in overall Inter-collegiate cricket event conducted within our college.

Have been selected and served as 'Sports Representative' for two years.

Have participated and won in "IPL AUCTION" a real-time action plan of auctioning an IPL team which was conducted in ITM Business School.

Winner up in "APL '' cricket event conducted as Inter-Department Sports activity. INTEREST/HOBBIES:

Reading books, Cricket, Badminton

Interior decoration works – a family business

COMPUTING SKILLS:

Have completed a certified course "AAC" - Accounts Assistant Course.

Knowledge of MS Office, MS Word, MS Excel, MS PowerPoint, and Basic Tally ERP9. INTERNSHIPS & PROJECTS:

SNO TITLE DESCRIPTION SIZE MY ROLE

1

MEN’S APPARELS

(Marketing

Research)

Real-time survey on

usage of various

apparel based on men

especially college

students

3

Gathered people’s

knowledge about

different apparels

and their needs,

preparation of

questionnaire and

data collection

2

SUPERMARKET

(Business Plan)

Have a prepared plan

for starting up an

online supermarket

with Kiosk machines to

meet existing real-time

players in the e-

commerce industry

3

Collection of ideas

and inputs from

appropriate people

to frame a suitable

plan and financial

aspects too

PERSONAL DETAILS:

FATHER NAME - R SELVARAJ

ADDRESS - NO.3B, KG PRASAD APARTMENTS, 3RD MAIN ROAD, ADYAR, CHENNAI, TAMILNADU, INDIA 600020

DOB - 14-03-1995

LANGUAGES KNOWN - ENGLISH & TAMIL

Declaration :

I hereby declare that the above information is true to my knowledge and belief. PLACE: Chennai India Signature

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