Student Researcher Customer Service

Thivya Kirubakaran

Hicksville, NY 929-***-**** ************@*****.***

Phlebotomist with 2+ years of expertise in a research laboratory setting, with a specialty in biomedical science. Experienced in blood-sample testing and collection. Instrumental in performing 10+ venipunctures, injections, immunizations, and patient intakes. Fluent in written and oral Tamil and Sinhala. CORE COMPETENCIES

Phlebotomy: Venipuncture, Capillary Blood Collection, Specimen Preparation, Infection Control Medical: First Aid, Urinalysis

Soft Skills: Communication, Customer Service, Building Rapport, Problem-Solving, Organizational Skills PROFESSIONAL EXPERIENCE

Cooperative Hospital Society, Ltd. Jaffna, Sri Lanka 2019 - 2020 Medical Laboratory Assistant

● Administer, process, and document rapid laboratory tests for patients, communicating with them about lab results, test information, and miscellaneous questions.

● Use laboratory information system (LIS) software to create test orders.

● Track patient information in browser-based spreadsheets; assist patients in the self-registration process; escalate customer service issues to management; and participate in training as scheduled by management.

● Hourly, sanitize personal and communal work areas, complete inventory counts, perform equipment sterilization, and transport test samples to the lab.

● Daily, clean and sanitize laboratory glassware and work stations.

● Maintain inventory for and order all needed laboratory equipment, solutions, and other materials.

● Daily, retrieve and deliver samples to 3+ laboratories within the company system.

● Handle paperwork preparation and data entry for 100+ samples and patients daily.

● Prepare laboratory specimens (e.g. serum, stool, semen, urine, tissue, etc.) for designated departments/locations prior to laboratory analysis and testing.

● Unpack specimens from branches or ports and route specimens by type to various staging areas.

● Prepare all specimens received for testing in designated laboratory departments or locations, such as staging of specimens, centrifuge, separate serum, and blood smears.

● Aliquot samples for departments, requisition images, and cap specimen aliquots.

● Prepare excess specimen samples for storage and resolve and document problem specimens. University of Oxford Oxford, UK 2020

Student Researcher

● Completed 10 months of research in an undergraduate laboratory setting, culminating in a year-end presentation and scientific, peer-reviewed paper entitled “Analysis of Mutations in the PDGFRA Gene in Gastrointestinal and Colorectal Cancers.”

EDUCATION/CERTIFICATIONS

Phlebotomy Technician Certificate Stepful New York, NY 2022 Certified Phlebotomy Technician (CPT) National Healthcareer Association (NHA) 2022 Bachelor of Science in Biomedical Science University of Oxford – Brookes Oxford, UK 2021 Higher National Diploma in Biomedical Science British College of Applied Studies Sri Lanka 2020