Relations Manager Employee
Resume:
LAURA SUGHEY JACOBO
Ontario, CA *****
909-***-**** - ***********@*****.*** - Online Digital Resume PROFESSIONAL SUMMARY
Committed Employee Relations Manager with 3 years of success establishing high-quality personnel development programs. Effective in serving as primary liaison with staff members regarding issues and grievances, negotiating resolutions and mutually-beneficial agreements. Eager to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
SKILLS
Mediation in workplace
Staff recruitment and retention
Training and development
Microsoft Office
Fluent in English and Spanish
Familiar with FMLA//EEO/WC
Critical Thinking
Self-Management
Exit Interviews and Processes
Employee Relations Oversight
Onboarding, Training and
Development
WORK HISTORY
11/2020 to Current Employee Relations Manager
The Taco Man Grill LLC – Ontario, CA
Recruited and trained new employees to follow company policies and daily job duties
Developed and implemented weekly sales analytics to maintain excellent labor cost
Oversaw daily HR operations while personally administering quarterly performance reviews at all restaurants
Created and hosted quarterly workshops for Store Managers Sent out bi-weekly Payroll, along with PTO & PSL
Developed Store/business manuals for all locations Conducted thorough investigations of employee activities to identify and target operational and behavioral discrepancies.
05/2013 to 11/2020 Regional Manager
The Taco Man Grill LLC – Ontario, CA
Interviewed job candidates and made staffing decisions Managed staff of 30 + crew members, 3 store manager leaders and 6 assistant managers
Assigned employees to specific duties to best meet the needs of the store Scheduled and led weekly store meetings for all locations Opened 3 new locations in the time span of 4 years Including hiring, training, and sales floor setup
Was responsible for answering catering cellphone to book incoming guest events. 01/2015 to 01/2016 VNA Hospice & Palliative Care
Recorded patients' medical history, vital statistics, and test results in medical records
Delivered high-quality and compassionate treatment patient community Responded appropriately to the physical, emotional, and developmental needs of patients and families
Observed and documented patient status and reported patient complaints to the case manager
Completed and submitted clinical documentation in accordance with agency guidelines
EDUCATION
High School Diploma
Chino High School - Chino, CA
LANGUAGES
English
Native or Bilingual
Spanish
Native or Bilingual
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