Tamara Edwin
Telephone: 347-***-**** Email: ******.*****@*****.***
PROFILE
Management professional with a strong work ethic seeking a challenging and dynamic position in an organization. Looking to leverage the skills I gained through my experiences in the hospitality industries and apply them to an entry-level role on a growing team. No task is too small or too administrative and attention to detail is my specialty. I am technically proficient in systems such as QuickBooks, Opera, Accounts Literate, Sabre, Microsoft Office Suite (Word Excel, PowerPoint, Outlook) and am quick learner of other computer programs and software.
Event Management Experience
Site Manager
Manhattan mini storage/Storage Mart
NEW YORK, NY 3/2017 - present
●Provide outstanding customer service by assisting customers with their storage needs
●Assist reservation and walk-in customers in renting storage units (no cold calling!)
●Sell merchandise, moving and packaging supplies
●Ensure the property is customer ready -- making the property appearance safe and welcoming
●Manage, verify, balance cash drawer and prepare deposits
Destination Wedding Consultant
My Tropical Weddings – NEW YORK, NY 12/2014-9/2016
●Consulted for a startup Wedding company and helped to develop their website, company policies and procedures and also educated them on vendor relationship and trade show management
●Traveled throughout the United States and trained staff at trade shows on best practices for customer service and sales
Destination Wedding Consultant 8/2013-8/2013
Discover Dominica Authority – DOMINICA, WEST INDIES
●Recruited by small Caribbean Island to consult and help them develop a Destination Wedding service
●Helped to identify and coach vendors on selling, packaging, and execution techniques that would increase their clientele and their revenues
Destination Wedding Consultant 10/2010-11/2010
St. Lucia Tourist Board – NEW YORK, CANADA, UK
●Acted as a representative for the St. Lucian Tourism Board at wedding tradeshows globally and was responsible for island promotion and ultimately for increasing revenue tied to honeymoons and weddings
●Responsible for all aspects of event set up, management, and sales at trade shows in London, Birmingham, Toronto, Montreal, and New York
Country Manager/Wedding Planner 12/2006–9/2013
Dreamy Weddings & Tours Inc. – ST. KITTS, WEST INDIES & NEW YORK
●Supported our family owned business as a freelance consultant and managed 13 Caribbean offices. Was responsible for budgeting, payroll, financial planning, and profitability
●Managed 80 employees at any given time and was responsible for recruiting, training, performance monitoring, and mentoring
●Responsible for negotiating, securing, and maintaining major corporate contracts with vendors like Royal Caribbean, Princess Cruises, Carnival, Aida Cruises, and Tui Mein Schiff Cruises
●Conducted site inspections along with cruise vendors in various countries to ensure quality management and top service throughout our offerings
●Helped oversee, plan, and execute high profile wedding ceremonies and receptions for major cruise vendors as needed
●Traveled throughout the US, Canada and UK to represent at various the company bridal shows hosted by either the St. Lucian tourist board at other bridal event management companies
Other Experience
Administrative Assistant 12/2005–7/2007
Acting General Manager/Accountant 3/2006–4/2006
United Parcel Service (UPS) – CASTRIES, ST. LUCIA
●Promoted to Acting General Manager during a leave of absence due to strong work performance and capability
●Provided administrative support such as: organizing and scheduling appointments, expense report generation, taking meeting minutes, maintaining policy and procedure manuals, etc
●Wrote correspondence to internal and external clients on behalf of management
Travel Consultant 2/2002- 12/2005
Solar Tours – CASTRIES, ST. LUCIA
●Planned and sold transportation, accommodation, insurance, and other travel services to clients
●Provided customized itineraries based on customer needs/budget and provided emergency ad hoc assistance as needed
●Responsible for networking with tour operators in the UK and Canada to promote Solar Tours business and help meet our profit and sales targets
Passenger Service Agent 1/2001–1/2002
American Eagle – CASTRIES, ST. LUCIA
●Responsible for providing award winning customer service to passengers under sometimes stressful conditions and attempted to provide a favorable impression of American Eagle at all times through my calming demeanor
●Managed gate related activities such as; issuing tickets, checking baggage answering inquiries regarding general travel information; preparation of itineraries, gate sales, refunds, and preparation and collection of excess baggage charges in accordance with tariff rules
Education
Executive Diploma in General Management (online) currently enrolled
University of the West Indies, Cave Hill School of Business
Graduated with High School diploma 1995-2000
St.Joseph’s Convent Secondary School
Certifications
Effective Supervisory Skills – University of the West Indies
Certified Wedding Planner – Beverly Clarke
Additional Information
Legally able to work in the United States
References Available Upon Request