Customer Service / Cashier

Ana M Borrelli

Norfolk, VA 757-***-**** *******.**@*****.***

Enthusiastic administrative professional who understands the importance of a strong work ethic. Adept problem solver with 10 years of experience in achieving goals, working well under pressure, working with others and communicating with diverse populations. Highlights of Qualifications:

• Bilingual – English and Spanish

• Team player, with excellent interpersonal skills Proficient with office equipment including answering multi-line phone systems, operating, fax machines, copiers etc.

Core Competencies:

• Customer Service

• Communication

• Data Entry

• Microsoft Office

• Time Management

Work History

Receptionist Virginia Beach

Stop Incorporated. 03/2019 – 09/2020

• Welcomes visitors by greeting them, in person or on the phone answering or referring inquiries, coordinate front-desk activities, including distributing correspondence and redirecting calls. Customer Service Clerk Norfolk, VA

AARP/Opportunity Inc. 05/18 – 02/2019

• Welcoming and interacting with customers and providing them with information about the institution services. Assisting them with their computer needs, filling out the forms that the institution requires. Yo

Receptionist Chesapeake, VA

Tri-State Utilities 02/2017 - 05/2017

• Greeted clients entering establishment, to determine nature and purpose of visit.

• Scanned and read incoming materials to determine how and where they should be filed.

• Filed and maintained records, put into appropriate system.

• Operated office machines, processed mail, or secured confidential materials.

• Performed general office activities, such as typing, answering telephones etc. Loan Advisor Virginia Beach, VA

Brookwood Loans of Virginia 10/2014 - 11/2016

• Verified and examined information and accuracy of loan application and closing documents

• Assembled and compiled documents for loan closings, such as title abstracts, insurance Forms, loan forms, and tax receipts

• Recorded applications for loan and credit, loan information, and disbursements of funds

• Submitted loan applications with recommendation for underwriting approval or denial Accounts Payable Clerk Hollywood, FL

Costa Cruise Lines 01/2001 - 12/2011

• Renegotiated prices with vendors which saved 20% on supply budget

• Created spreadsheets to ensure funds were distributed on time,

• Reviewed expense reports for accuracy ensuring on time payment, increasing employee satisfaction

• Coding and entered invoices into the Oracle system for payment

• Matching invoices with checks and PO with invoices in order to pay

• Handled incoming vendor inquiries ensuring all issues were resolved in a timely manner Education and Training

Completion DateIssuing InstitutionLocation Degree Received Course of Study 07/2012 Virginia Adult Center VA Vocational Certificate EKG Tech 02/2012 Career Readiness Certificate Virginia Commonwealth Opportunity Inc 10/2007 RockHurst Center FL School Certificate Accounts Payable Course 10/2004 Costa Cruise Lines FL CS Certificate Customer Service Course 08/2002 Carnival Learning CenterFL Certificate Microsoft Excel 03/1976 Escuelas Americanas Peru College DegreeOffice Secretary 12/1974 San Vicente de Paul Peru High School Diploma High School

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