Customer Service Medical Assistant

Diane Brown

********@*****.***

714-***-****

WORK EXPERIENCE

Seasonal Team Leader - September 2021 – January 2022 Target – Remote

• Monitored, supervised, and motived a team of 20 employees.

• Organized and led team meetings via Zoom to motivate the team and provide positive feedback.

• Responsible for logging and submitting payroll and attendance.

• Conducted quality performance reviews to evaluate the progress of the team.

• Identified, investigated, and resolved issues and/or conflicts.

• Provided technical support to customers having issues with the app and/or website.

• Provided customer service through VoIP (voice over internet protocol), chat, and/or email.

• Remote work using dual monitors.

Independent Contractor - March 2020 – September 2021 Instacart Shoppers

• Provided customer service with patience and care to maintain a friendly and professional relationship with customers and businesses.

• Confirmed orders and inquired into additional requirements from customers.

• Responded to calls and resolved problems regarding technical issues with the app.

• Created and maintained logs of customer and business interactions on a daily basis. Customer Service Team Lead - November 2017 – March 2020 Approved Tow – Los Angeles, CA

• Provided excellent customer service to clients to ensure a long-term relationship.

• Monitored and motived a team of 10 employees.

• Provided performance-related feedback to employees.

• Handled escalated calls from customers with complaints.

• Resolved issues and/or conflicts.

• Responsible for logging and submitting payroll and attendance. Medical Assistant - July 2011 – May 2017

Prime Healthcare – Inglewood, CA

• Provided customer service to new and established patients.

• Managed general front office duties by answering phone calls and scheduling appointments.

• Obtained chief complaints, medical histories, and medication intake.

• Monitored and recorded vital signs for 10 – 15 patients per day.

• Ensured the cleanliness, sanitation, and maintenance of exam rooms and equipment.

• Complied with HIPAA and OSHA regulations.

EDUCATION

High School Diploma

Inglewood High School – Inglewood, CA

Medical Assistant Certificate

Casa Loma Nursing School – Hawthorne, CA 2010 - 2011 SKILLS

Type 40 wpm, Proficient with Microsoft Word, Excel, and PowerPoint, Customer Service, VoIP, Leadership, Team building, Technical Support, Problem-solving, Scheduling, Payroll, Training, Medical Terminology, HIPAA, Remote Work.

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