Customer Service House Manager
Resume:
Kelsie Castro
Looking for employment in the Las Vegas area, particularly in the bar and service industry.
Las Vegas NV 89123
*************@*****.***
EXPERIENCE
Cornish Pasty, Las Vegas, NV - Bartender
Responsible for serving a busy bar with dedicated regulars along with first time guests. Job duties including preparing fresh juices and syrups, being informed of all specials and new products, educating guests on rotating beer, wine, and liquor selections, and all aspects of customer service. Familiar with a variety of craft and classic cocktails, as well as a changing house cocktail selection. Also responsible for working a service well and providing cocktails and assorted beverages for the restaurant.
The 4th Horseman, Long Beach, CA – Bar Manager
December 2018-June 2021
A popular downtown bar serving beer and wine along with a unique and rotating pizza menu. Job duties including managing staff, conflict resolutions, and implementing new specials, as well as bartending and serving customers. Participated in festivals to promote the bar including conventions and music festivals. Responsible for all aspects of running a busy bar in all positions.
Ashley’s Bar and Grill, Long Beach, CA – Bartender
October 2019-March 2020
A long running local’s bar with a stage featuring a variety of music and entertainment events. A small menu of elevated bar food, and a mix of classic and basic cocktails. Responsible for running shifts independently and with a team, taking food and drink orders, and keeping a clean and orderly bar.
The Stache Bar, Long Beach CA- Bartender
February 2018-April 2019
Neighborhood bar featuring a mix of craft cocktails and bar basics, with dedicated regulars and an emphasis on sports. Responsible for all aspects of running a solo bar, along with prepping juices and special ingredients, promoting new cocktails and menus, keeping bar inventory and any duties required during opening and closing shifts.
Mermaid Tavern, Tampa, FL — Bartender
April 2016 - May 2017
Local bar specializing in craft beer, unique wines, and a varied menu; my job duties included opening and closing the bar, helping familiarize customers with new and unusual beers, settling the register and distributing tips, taking food orders and delivering dishes, bussing tables and generally performing all the requirements of a front of house employee
Ramen Tatsu-ya, Austin, TX — Front of House Manager
January, 2015-April 2016
Ramen Tatsu-ya is a first class ramen restaurant know for fast service, amazing food and a popular destination in Austin. While employed there I was responsible for taking food and drink orders, making cocktails, explaining the menu and any specials to new guests, resolving customer or staff conflicts, organizing schedules, attending weekly manager meeting to implement new policies, and filling in anywhere I was needed.
Jackalope, Austin — Cocktail Server
June 2013 - January 2015
A busy dive bar and tourist destination, I was employed as a cocktail server as well as bartending during special events, including SXSW and Austin City Limits. A mix of cocktail and fast service bartending.
References:
Ryan Hughes – Owner of the 4th Horseman 310-***-****
Denise Pla – Manager of The Stache Bar – 562-***-****
Iano Dovi – Manager of Ashley’s – 801-***-****
Kat Bloss – Co-worker and personal reference – 702-***-****
SKILLS
Beer, wine, and spirit knowledge, as well as a working knowledge of specialty and basic cocktails.
Familiar with working in fast pace environments, as well as building relationships with regulars.
Nevada TAM Card
Nevada Food Handlers Card
Knowledge of a variety of POS systems, including Toast, Shopkeep, Revel, Dinerware, and Square.
Contact this candidate