Customer Service Sales Associate

Renee Dominique

New York, NY 646-***-**** ***************@*****.***

Dedicated Student seeking to leverage interest in growing. Strong track record of creating excellent problem-solving capabilities and being able to react quickly into situations. Confident in the ability to navigate tasks, find solutions, address pain points, provide strong communication skills, and the ability to work collaboratively as a team.

Technical Skills Problem-Solver Sales Customer Service

WORK EXPERIENCE

Optimum Remote

Customer Service Representative 08/12/2021

Achieved a reward for executing an increase of driven Sales by 15% by resolving customer’s concerns with products, and services.

Received 2 customer service awards for high customer rating by 90% by maintaining customer satisfaction with fast forward-thinking strategies and addressing customer needs.

Fulfilled, and improved troubleshooting resolution tree to evaluate technical problems, and solution leads by an increase of 10%

Amazon Remote

Technical Sales Representative 07/21/2020

Scored 93% in customer satisfaction survey by creating a resolution of customer’s needs, directing pain points, and interest on products

Closed more than 20% of sales by offering advice on purchases, and promoting products

Brainstormed with team members by sharing ideas in problem solving activities. Resulting the team to gain 20% increase on sales in total

Burlington Brooklyn, NY

Sales Associate 05/12/2019

Promoted a rewards program and opened more than 10 credit cards a day. Resulted me to gain an increase of 30% in sales, and 95% of customer satisfaction in surveys.

Received letter of commendation for improving customer retention by 13% over the year

Retrieved a teamwork reward for being able to collaborate with team members by being able to carry out tasks efficiently by promoting the rewards program with an increase of 50% on team sales in total.

LEADERSHIP EXPERIENCE

Abraham Lincoln High School Location

Club President

Drove a project through completion gaining adoption, and organization wide

Executed communication skills, techniques, and delegated event planning assistance resulting in a 100% increase of membership participation

Upheld strong constituent relations with public meeting, community events, and robust feedback system through office staff

Projects

Psychology 101: Introduction to Psychology

Collaborated in a team of 4 to perform a research assignment about newborn development

Coordinated timelines, and schedule team meetings. Brainstormed our ideas, and documented every idea, and opinions.

Researched findings on newborn development to present to professors of 12+, and 40+ participants. Delivered on time, and voted Best Presenter by the team, and professors.

Courses Experience

Python for Everybody

Coursera

Installed Thyon, and queries to program functions, utilizing core programming tools to create 5 functions, and loops

Strengthened Skills in Json, Xm, and CRM. Networking application program interfaces for 2 instructors

EDUCATION

Medgar Evers College Brooklyn, NY

Abraham Lincoln High School Brooklyn, NY

Skills & Interests

Skills: Microsoft Word (Excel Power Point) Windows Xm Json ] CRM B2B

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