Customer Service Executive Assistant
Resume:
Mary Lee Hubner
***** ********** *****, *****, ** 33624
***********@*****.***
CAREER FOCUS
A detail-oriented hard worker with strong technical skills and the ability to learn concepts quickly.
Established and experienced working 100% Remote Escrow Officer duties.
Performs operational managerial duties for a mid-size functional unit/section which provides routine programs and services in an agency or department
Responsibility for planning, coordinating, and supervising assigned clerical, administrative support, technical and/or maintenance employees
Excellent customer service skills and experience in customer and employee relations.
Superior computer skills and problem-solving capacity.
Precise document preparation and experienced in managing daily office staffing, overhead, budgets, equipment, and computer networking needs.
PROFESSIONAL EXPERIENCE
2022 – Weissman Law Offices
100% Remote duties for experienced Escrow Paralegal - Officer.
Extensive duties that involve all aspects of title insurance, inspecting real estate title commitments, and clearing all issues reflected on the title commitment.
Prepare real estate documents, CD’s, ALTA’s, Settlement Statements, legal documents, closing documents specific to real estate contracts and title commitment requirements, to properly transfer title and/or place encumbrances based on current state, federal, and TRID guidelines.
Continual updating of files for status of needs of lenders, realtors, sellers and buyers to meet all deadlines ensuring a successful closing timeline.
Daily use of remote network via pc terminal using Office Apps, Zoom, SoftPro Select, Elevate and various remote office platforms for continual contact with teammates and manager including emails and personal calendaring, office calendars for schedule of closings for dates and times.
Maintain a fiduciary relationship between all parties and resolving any issues that hinder closing.
Continual customer service, networking, and relationship building with realtors, mortgage companies, sellers, and homebuyers for future return business. 2021 - 2022 Blend Title Agency Inc.
100% Remote duties for experienced Escrow Officer.
Extensive duties that involve all aspects of title insurance, inspecting real estate title commitments, and clearing all issues reflected on the title commitment.
Prepare real estate documents, CD’s, ALTA’s, Settlement Statements, legal documents, closing documents specific to real estate contracts and title commitment requirements, to properly transfer title and/or place encumbrances based on current state, federal, and TRID guidelines.
Continual updating of files for status of needs of lenders, realtors, sellers and buyers to meet all deadlines ensuring a successful closing timeline.
Daily use of MAC/Google Office Apps, Zoom, Qualia, Slack and various remote office platforms for continual contact with teammates and manager including emails and personal calendaring, office calendars for schedule of closings for dates and times.
Maintain a fiduciary relationship between all parties and resolving any issues that hinder closing.
Continual customer service, networking, and relationship building with realtors, mortgage companies, sellers, and homebuyers for future return business. 2020 - 2021 Sunbelt Title Agency
Recruited to re-open closed branch office to facilitate real estate closings and recoup previous business relationships and establish new business.
Extensive duties that involve all aspects of title insurance, inspecting real estate title commitments, and clearing all issues reflected on the title commitment.
Prepare real estate documents, CD’s, ALTA’s, Settlement Statements, legal documents, closing documents specific to real estate contracts and title commitment requirements, to properly transfer title and/or place encumbrances based on current state, federal, and TRID guidelines.
Continual updating of files for status of needs of lenders, realtors, sellers and buyers to meet all deadlines ensuring a successful closing timeline.
Daily use of MS Office Suite including Word, Excel, Outlook for emails and calendaring, branch office and main office calendars for schedule of closings for dates and times.
Maintain a fiduciary relationship between all parties and resolving any issues that hinder closing.
Continual customer service, networking, and relationship building with realtors, mortgage companies, sellers, and homebuyers for future return business. 2019-2020 Marcus & Millichap Commercial Real Estate Brokers – Leisure Investments Properties Group/Operations Manager & Executive Assistant
Transaction Administration: Abstract and administer legal agreements relating to real estate sales process. Prepare new listing, under contract and sold transaction paperwork for submission to MM inhouse system (MNET). Manage the collection and dissemination of materials relating to the underwriting and due diligence process. Calculate complex commission fee structure payouts and direct local administrative team on specifics concerning transaction details. Interaction with clients, attorney and closing agents.
Marketing: Collecting data from property owners, preparing marketing sections of high-end offering memorandums. Creating high quality marketing summary brochures and create/manage electronic marketing campaigns via Constant Contact. Website management through WordPress. Responsible for social media.
Business Development: Assist in creating proposals, presentations and other marketing collateral for golf and marina investment properties.
Public Relations: Coordinate creation and distribution of semi-annual Golf & Marina Properties Investment Report, prepare and distribute group press releases, prepare/update specialty group marketing collaterals and team track record.
Database Management: Maintain contact manager/property database, monitor and track sold properties on-market and nationally. (RealNex)
Administrative Support: Provide administrative support to National Managing Director including preparing and disseminating team and client correspondence, communications and reports, preparing travel arrangements and scheduling meetings, WebEx conference calls, managing team calendars, maintain team electronic files via Dropbox, tracking business expenses related to Managing Director’s LLC, team and property specific reimbursable expenses.
Design Golf and Marina newsletters via Publisher
Submit payroll every two weeks to accountant, track staff PTO
Track agents’ commissions (Mgmt/Agent Commissions & Lifetime Earnings)
Event coordination, maintain FLF (Free Lunch Friday) funds
Prepare bound presentations, Offering Memorandums, Team & Track Record, keeping updates for all new listings and sales
Assist in the preparation of PowerPoint presentations for Team meetings, Proposals and Projects
Schedule property tours with golf course or marina GM’s for all tours by potential buyers. 2017-2018 Majesty Title Services, LLC
Licensed Title Insurance Agent/Closer/Processor
Extensive duties that involve all aspects of title insurance, inspecting real estate title examinations, and clearing all issues reflected on the title commitment.
Prepare real estate documents, CD’s, ALTA’s, Settlement Statements, legal documents, closing documents specific to real estate contracts and title commitment requirements, to properly transfer title and/or place encumbrances based on current state, federal, and TRID guidelines.
Continual updating of files for status of needs of lenders, realtors, sellers and buyers to meet all deadlines ensuring a successful closing timeline.
Daily use of MS Office Suite including Word, Excel, Outlook for emails and calendaring, branch office and main office calendars for schedule of closings for dates and times.
Maintain a fiduciary relationship between all parties and resolving any issues that hinder closing.
Continual customer service, networking, and relationship building with realtors, mortgage companies, sellers, and homebuyers for future return business. 2016-2017 Hillsborough County, Tampa, FL
General Manager of Service Availability, Northwest Office
Knowledge of federal, state and local regulations pertaining to assigned functional area.
Skilled in the application of supervisory techniques.
Establishes and maintains effective working relationships with others within and outside county organization.
Manages the day-to-day operations of a medium sized unit/section, and coordinates and administers assigned programs and resources.
Directs the allocation of resources to achieve timely outcomes and meet goals.
Supervises and provides guidance and training to assigned administrative, clerical, technical and/or maintenance staff; assigns, monitors and reviews work; evaluates performance and initiates corrective action as needed, including termination.
Develops work standards and guidelines for assigned unit/section; implements goals, objectives, policies and procedures for assigned unit/section.
Assesses staffing needs and identifies shortfalls; interviews, recruits and hires new staff.
Monitors status of allocated funds and controls expenses.
Coordinates with other units/sections within own organization and external agencies/departments to ensure efficient flow of communications and services. 2014-2016 Hillsborough County, Tampa, FL Program Coordinator, Public Utilities Department
Manager of Hillsborough County Impact Fee Assessment Unit. Duties include all accounting, database, payoffs, and internal and BOCC required documents.
Citizen contact by individuals, builders, developers, etc. for the Impact Fee Assessment Unit, and all internal county employees.
Daily use a variety of applications on a daily basis including Access DB, Permits Plus, AIMS, GIS, all Office 365 Suite, extensive use of Outlook for scheduling of meetings, publications, notice of hearings, BOCC meetings, etc.
Provide reports, charts any needed documentation for the county attorney, and BOCC. These documents are visible to the public and are a permanent record of the county court system. Accurate and up-to-date documentation is expected on all internal and external documents.
Reports directly to the operations manager of the Utility Department. 1985-2000 North American Title of Tampa, Inc., Tampa, FL 2003-2014 Office Manager/Licensed Title Insurance Agent
Office Manager of 5-15 employees (depending on market needs).
Handled daily office and personnel needs.
Responsible for daily computer maintenance, training, updates, backups, and troubleshooting.
Prepared and conducted real estate closings as a Licensed Title Insurance Agent.
Daily use of MS Word, Excel, PowerPoint, Outlook, Quicken, and AIM.
Responsible for all Escrow checks/deposits and monthly reconciliations.
Responsible for all State and Local Underwriter Audits. Tracking, checking for accuracy and reporting of all 1099’s to IRS electronically on annual basis.
Extensive duties that involve all aspects of title insurance, inspecting real estate title examinations, fiduciary between all parties, and resolving any issues that hinder closing.
Continual customer service, networking, and relationship building with realtors, mortgage companies, sellers, and homebuyers for potential return business. 2003 Tech Data Corporation, Clearwater, FL
Associate Systems Engineer
Cross-trained on multi-vendor products to support various software applications.
Handled Pre-Sales System Engineering calls for Exabyte Storage Products, Trend Micro, and various software products.
Used Kronos, Siebel, various Microsoft Office applications daily.
Prepared sales and call quota reports, weekly and monthly for management review.
Updated company website for specific product updates and cost changes.
Conducted Novell licensing and product training for resellers/customers offsite or on campus.
Traveled to seminars and road shows to provide training as needed throughout the country.
Organized and conducted in-house Tech Data employee licensing and product trainings for licensing desk and sales personnel.
Provided quality pre-sales licensing and technical information to resellers/customers and in-house Tech Data sales force.
Maintained in top ten out of sixty system engineers for high call volume and sales/quote opportunities in Systems Engineering Department.
EDUCATION
Bachelor of Science Degree from Florida State University
Continuing Education Courses for FL Title Insurance License
Various Microsoft Certifications
LICENSES & CERTIFICATES
State of Florida Licensed Title Insurance Agent (1973-Current)
Notary Public for the State of Florida (Current)
CompTIA A+ Certified Technician (2000)
Microsoft Certified Professional (MCP) (2000) Certified Novell Sales Representative (CNS) (2003)
Florida Real Estate License (Expired)
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