Customer Service Sales Associate
Resume:
Lacretia Culpepper
**** ***** ***, ***** ****, CA 93505
Phone: 760-***-****
Email: ***************@*****.***
Objective
My job objective is to gain more experience in customer service and obtain more skills for a stable career. Ability Summary
Seeking employment were I can be a great asset for a company. I'm a very energetic person with excellent customer service skills. Dealing with the public is my specialty and a fast pace environment is what I desire.
08/2021 - 02/2022 Call center representative / customer service Horne LLP, California, CA
Answering inbound and outbound calls, updating clients statues, providing customers with accurate case information, transferring customers in between calls, maintaining above average for answering over 115 calls a day, guided clients to other helpful programs, guaranteed customers with rental and utility assistance while effected by COVID-19, insuring callers with confidence and encouragement during a crisis's, creating a healthy work environment from home with other coworkers, reporting any issues to escalation department, meeting with upper management to better assist clients, carefully looking over applications to determine eligibility, and understanding and respecting all procedures and steps to follow in order to conduct and report proper job duties.
09/2020 - 06/2021 Store Owner/Manager
MaDame Special Fragrances, California City, CA
I currently own a small store online at www.madamespecialfragrances.company.site. I'm well experienced in managing new and old inventory, ordering and reordering, mail distribution, word processing, word excel, power points, planning events, promotional products, and hiring.
06/2020 - 06/2021 Caregiver
In Home Support Services (IHSS), California City, CA I take care of private clients by preparing meals, cleaning, running errands, medication preparation, physical therapy, scheduling doctor appointments, and much more.
04/2017 - 10/2019 Merchandiser
SPAR, CALIFORNIA CITY, CA
Inventory, building resets per schematics, display's, customer service, traveling, communication, managing, reporting, greeting card seasonal switch outs, shipping and receiving.
08/2018 - 05/2019 Cashier and Salesperson
Family Dollar Store, California City, CA
Cashier, stocker, customer service, inventory, inventory preparation, janitorial, shipping and receiving, checking in merchandise, and building display's. 07/2013 - 05/2018 Sales associate
Walmart, Lancaster, CA
Inventory, customer service, cleaning all restrooms, stocking all products by using the UPC, preparing products for inventory, responsible for locked up merchandise, managing the departments, and capping all products in back room. 08/2011 - 09/2012 Nurses Ad
In Home Supportive Services, Lancaster, CA
Employment History
Responsible to Properly cook my clients meals. I cleaned my clients home. I was responsible to transport my client to the doctors and stores. I would bathe her twice a week and made sure she was well taken care of.
10/2009 - 04/2010 Security Guard
OPSEC Specialize Protection, Lancaster, CA
Responsible to Observe and Report what I see. I learned how to use military time for writing my reports. It was my job to maintain the peace with in the community I was working at.
04/2007 - 03/2008 General Merchandise Clerk
Stater Brothers, Lancaster, CA
Responsible to Fill out order sheets for holidays,birthdays and parties. I dealt directly with customers. Also worked in the deli where I baked and fried meats for the customers. I also had to slice the meat as desired for sub sandwiches. 02/2006 - 01/2007 Waitress
Denny's, Los Angeles, CA
My job duties were to serve all customers, greet customers with a friendly attitude, take orders, make sure customers received their proper meal, entertain customers, clean tables, vacuum floors, and prep tables for new customers. 02/2002 - 08/2003 Customer Service Representative
VXI Corporation, Los Angeles, CA
My responsibility where to provide AT&T customer with products and services, to be able to multi task, have knowledge about word processing, maintain excellent communication skills, and flexibility.
08/2002 - 12/2002 Recreational / Park Assistant
Jessie Owens Park, Los Angeles, CA
My duties was to help supervise kids in the after school program, clean, prepared games, help with homework and prepare snack time.
06/2002 - 08/2002 Recreational / Park Assistant
Jackie Robinson Park, Palmdale, CA
My duties was to help create fliers for future events, help prepare snack time for kids in the after school program, I helped the with their homework and I helped with drill team coordination.
General Education
High School Diploma
AV Adult School, Lancaster, CA
Education and Training
Honors and Activities
Customer service, elderly care, inventory, mail distribution, playground assistant, supervising, merchandising, retail, and management.
I am seeking employment in customer service where I have more than five years experience. I'm an outgoing individual who have a passion for working under pressure and multi tasking with numerous of things.
Additional Information
Detailed References
Pamela James, Sales associate
Walmart
Mojave
Mojave, CA 93505
Nadine Bowman, Cashier
Walmart
Po box
Lancaster, CA 93536
Contact this candidate