Center Specialist Supervisor

Experience

Alsco Inc - *** E *** S. Salt Lake City UT 84058 800-***-****. 09/06-04/22

MANAGER SUPPORT & TRAINING (2015-2022)

Provided guidance on day-to-day activities.

Interviewed and hired prospective employees.

Lead Software implementation teams during business acquisitions. Collaborated across organization frequently.

Provide recurrent metrics.

Created and deployed quarterly and monthly remote training events. Managed weekly and daily special work assignments. Managed Support remotely for 2 years.

SUPPORT CENTER SUPERVISOR TRAINING & DOCUMENTATION (2013-2014) Scheduled, developed deployed remote monthly trainings to Operations. Lead multiple teams for acquisitions, hardware install and software. Managed Travel Schedules and ensured bookings completed. Created, updated and assigned documentation duties. OFFICE PROCEDURE TRAINER (2011-2012)

Performed a needs analysis for selected branches for recurrent training. Identified, scheduled and lead teams for recurrent training at operational units. Lead Management / Team meetings on-site updating progress and concerns daily. Performed follow-up activities ensuring any concerns were addressed. Planned and delivered monthly training webinars for the operational and general office communities. SUPPORT CENTER SPECIALIST (2009-2010)

Resolved customer issues regarding company route accounting system. Escalated system issues when required.

Created and maintained system procedural documentation. Created and maintained system quick reference documentation. Worked on spreadsheet management for acquisitions and other Abel installations. ABEL SOFTWARE TRAINER (2006-2009)

Learned Proprietary software using system documentation and software installations. Worked one-on-one with assigned employee/job role using live training model. Training process spanned 6 weeks. 3 weeks on-site and 3 Weeks remote. Learned various job roles that utilized company route accounting system. Created and maintained system and procedural documentation. EDUCATION

Texas A&M University, College Station Texas — BA, 1992 Gonzaga University, Spokane Washington - MA, 2011

Southern New Hampshire, Manchester NH - BA, 2021

SKILLS

Technical Trainer, Documentation Creation, Office Suite, Adobe Creative Suite, Webinar Host Management, Project Management, Presentation Development, Web or In-Person Presenter Spanish & Photography

References provided upon request

Gary Grulich 538 S Main St Bsmt Orem UT 84058 385-***-**** ***********@*******.***

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