Front Desk Production Assistant

Delvakio Brown

731-***-**** *************@*****.***

Education

MASS COMMUNICATIONS GRADUATE: SPRING 2023 TENNESSEE STATE UNIVERSITY

·Major: Mass Communications Concentration: Broadcast Journalism

·Minor: Non-Profit Organization

·Related coursework: Print/Online Reporting I & II, TV Reporting, Communication Law and Ethics, Social Media Reporting, Urban Politics

Experience

Business That’s Black Podcast 11/21-Present

Producer/Host

Interview black owned businesses across the country

Highlight initiatives that help improve life and support minority populations in the country

Highlight information about businesses and share inspiring stories full of motivation and ambition

WF Hospitality Group (Contract Work)

Task Force Manager

Hilton Columbus at Easton Columbus, Ohio 07/21-09/21 and 03/22-Present

Guest Service Manager/Rooms Division Manager

oHired and trained guest service agents/PBX Operators for the 345 room hotel

oSet up front desk processes and procedures as the hotel came back to operations after being closed do to a pandemic

oAssisted Sales Managers/Banquets Managers to ensure every event ran smoothly with guest needs met

oTrained and evaluated all staff in Housekeeping Department

oHelped improve service scores by 10% in one month for Housekeeping Department

Homewood Suites by Hilton Syracuse/Hilton Garden Inn Carrier Circle (Dual Property) 10/21-11/21

Front Desk Clerk

oHelped trained new Guest Service Agents on the OnQ System

oHelped improve processes and procedures for the front desk

oHelped increase KIPSU Messaging scores for properties to raise up to the top three properties in Emerald Hospitality Group of 24 hotels

Doubletree by Hilton Leominster/Hampton Inn Wooster, Ohio 11/21-02/22

Guest Service Manager

oTrained all new staff to work the OnQ system efficiently

oHelped raise SALT Scores for front desk to surpass yearly average in first month, surpass Benchmark set

oImplemented MAKE IT RIGHT program to ensure all guest complaints and inconveniences are handled in a timely fashion

Pepper And Peach/The Peach Cobbler Factory Nashville, TN Metropolitan Area 08/20-11/20

·Manager

oManaged four locations including three dessert lounges and one restaurant

oTrained new employees on processes and procedures with company

oOpened new location in East Nashville and increased sales weekly for first four weeks by 54%

oCreated social media content for a following of 118,000 followers

HILTON HOTELS

DoubleTree by Hilton 05/16-Present (Contract work when needed)

oServed as night manager in ensuring front desk, housekeeping and restaurant ran smoothly with an average of 200 guest per night during peak season

oTrained new employees for supervisor roles for the front desk

oServed on the safety and community service committee for the hotel

oHelped increase Hilton Honor sign-ups for the hotel by 15%

Hampton Inn And Suites Downtown Nashville 05/18-07/18

oServed as Night Auditor in ensuring guest rooms were billed properly

oEnsured breakfast was set up properly for the start of each day

oEnsured end of month reports were completed for management staff

oAssisted Front Desk Manager with crew activities to increase team morale

oHelped increase Hilton Honors sign-ups by 27%

FRONT DESK CLERK & HOUSEKEEPER HAMPTON INN AND SUITES MT. JULIET 04/19 – 07/20

·Front Desk Clerk

oManage an average of 50 checkouts and 40 check-ins daily

·Housekeeper

oClean and arrange 16 rooms daily, 26 rooms during peak season

·Sales Coordinator

oAssisted customers with conference space rentals, room blocks and event set-up

MULTIMEDIA JOURNALIST HBCU BUZZ 06/16 – 02/20

·Wrote stories, articles, blurbs, and snippets for an audience of over 400K on HBCUBuzz.com, Facebook, Twitter, and Instagram

·Assisted in 88% increase in social media following from 94K to 177K

·Travelled to Historically Black Colleges and Universities to conduct interviews, research, and report news across the country

MISTER TENNESSEE STATE UNIVERSITY TENNESSEE STATE UNIVERSITY 05/15 – 05/16

·Served as male representation for more than 10K students

·Assisted recruitment and fundraising for the university

·Created 161-mile marathon to raise scholarships for male students from single-parent homes

·Hosted a Live Above Day seminar for over 100 students to network with small business owner alumni

·Prepared a meal for more than 200 residents of and managed toy donation for the Ronald McDonald House of Memphis, TN

·Provided books for 85 students at Bolivar Elementary School to promote reading

PRODUCTION ASSISTANT DOUBLE R PRODUCTIONS 01 – 05/15

·Ran social media page and doubled the amount of followers

·Served as Production Assistant on set for over 10 productions supporting director and research for questions

·Assisted with production of Public Service Announcements for U.S. House of Representatives and Senate

·Assisted with production of Howard University President Inauguration video

·Assisted with Danny Glover Postal Worker Union video by making sure client ran through lines

INTERN NEWS CHANNEL 5 09 – 12/14

·Investigated break news such as crime, weather, and human-interest features

·Wrote scripts for enterprise stories

·Produced independent coverage on Mike Brown Trial in Ferguson, MO

·Assisted in covering Holly Bobo case of missing woman found after more than 3 years

SPECIAL PROJECTS MANAGER TSU THE METER – PRINT/ONLINE NEWSPAPER 08 – 12/14

·Edited news copy and footage

·Assigned news reports

·Planned coverage for multimedia platforms

·Built blueprints of production for news team

·Assisted producers, reporters, and field managers with assignments

PROGRAMS RECRUITER EDUCATION HOMESTAY-SEATTLE, WA, ROSEVILLE & SACRAMENTO, CA

06 – 07/14

·Constructed press releases, public speeches, and poems to bring forth awareness to Homestay Programs

·Coordinated child placement for more than 100 families

·Spokesperson for community events

Honors & Awards

·Travel with Purpose Grant on Behalf of DoubleTree by Hilton 2017

·DoubleTree by Hilton Employee of the Month Jan, Feb, Mar 2017

·DoubleTree by Hilton Hero of the Month Jan 2017

·Mister HBCU 1st Runner-Up Feb 2016

·Mister HBCU Competition Oratory Feb 2016

Leadership Positions

·DoubleTree by Hilton Supervisor, Care, and Safety Ambassador Feb 2017 – Present

·Tennessee State University Representative-At-Large & Health Ambassador 2013 – 2014

·Tennessee State University Orientation Ambassador 2013 – 2016

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