Customer Service Part Time

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Carme lters

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RSO STATEMENT

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PRO 'SIONAL EXPERIENCE

Quest Diagnostics. April 2016 -May 2019

effectiveness.

High quality and expected turn-around time were consistently and effectively achieved.

Reduced overtime significantly while maintaining a high staff morale leading to maximum staff output.

Broward Health August 2002- uly 2010, September 2012 - April 2016 pediatric patients. Achieved_efficiencv, cost -effectiveness and remarkable hematoloQV instrument.

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Cedars Medical Center July 1989 - August 2002.

Experienced and proflcjent operating various analyzers. Started asa Chemistr·y Technologist excelled, and was later promoted to the Toxicology Department. Was instrumental in helping that Department get national accreditation by the Substance Abuse and Mental Health Services Administration.

Performed clinical and forensic drug testing using several methods such as High Pressure Liquid Chromatography, Thin Layer Chromatography and Gas Chromatography Mass Spectrometry. I was a Certifying Scientist Hollywood Medical Center. Feb. 2001- Dec. 2005.

This was part time employment. I was the depa1·tment's liaison with nurses and doctors.

SKILLS

Supervisory attributes capable of leading an efficient Team Effective verbal, written and listening communication skills

'

Strong knowledge and technical ability, both needed to perform laboratory tests. Coordinating team members, laboratory functions and work demanded for efficient operation and positive output.

Strong customer service focus enhanced by technical services capabilities Monitoring that daily operations are consistently in compliance with all regulatory agencies and accreditation standards.

EDUCATION

Michigan State University

Barry University

University of Technology

Certificate in Molecular Biology

BS in Health Service Adrninistration

Diploma in Medical Technology.

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