Customer Service Representative
Resume:
Mohammad Aref Taheri
**** * ****** ***** **, Falls church, VA 22041
****.**********@*****.***
OBJECTIVE:
Analytical, detail oriented professional with 8 years of extensive experience in providing exceptional customer service and administering customer transactions. Demonstrate exceptional organizational and operational skills as well as determination to complete tasks in timely manner.
PROFESSIONAL EXPERIENCES:
Logistic Assistant USAID March 2015 – Nov 2017 Kabul, Afghanistan
Collaborate with other departments to integrate logistics with business systems or processes, such as customer sales, order management, accounting, and shipping transaction.
Assist the work of logistics specialists, planners, or schedulers.
Provide assistance to create policies or procedures for logistics activities.
Direct distribution center operation to ensure achievement of cost, productivity, accuracy, or timeliness objectives.
Resolve problems concerning transportation, logistics systems, imports or exports.
Customer Service Representative Naim Qasim Logistic Service co
Dec 2017-July 2021 Kabul, Afghanistan
Listen to customers questions and concerns and provide answers or responses
Record details of customer contacts and actions taken
Take orders, calculate charges, and process billing or payments
Review customer accounts and make changes, if necessary
Refer customers to supervisors or more experienced employees.
Provide information about products and services
Handle returns or customer complaint.
Skills:
Exceptional customer service
Cash handling skills
Client relationship management
Record keeping and documentation
Strong team player
Attention to detail
Time management
Education: Ghalib University, Kabul Afghanistan 2014-2017
References Upon request
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