Customer Service Receptionist
Resume:
NICOLE
NORTHCOT
T
nicole.northcott****@gmail.c
om
Greenville, PA 16125
Online Digital Resume
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 20 years of experience. Highly effective and comfortable working with people at all levels in organization. PROFESSIONAL SUMMARY
Nikki's Sun Chasers - Owner
Greenville, PA • 06/1997 - 01/2016
Jolley Industrial Supply Inc - Receptionist
Sharon, PA • 06/1996 - 06/1997
WORK HISTORY
• Managed day-to-day business operations.
Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
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Trained and motivated employees to perform daily business functions.
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Consulted with customers to assess needs and propose optimal solutions.
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• Optimized team hiring, training and performance. Confirmed appointments, communicated with clients and updated client records.
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• Answered central telephone system and directed calls accordingly. Sorted, received and distributed mail correspondence between departments and personnel.
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Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
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Kept reception area clean and neat to give visitors positive first impression.
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Answered phone promptly and directed incoming calls to correct offices.
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SKILLS
Leadership and People
Development
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Employee Motivation and
Performance
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• Industry Expertise
• Sunless Tanning
• Approachable and Outgoing
• People and Culture
Edinboro University of
Pennsylvania
Edinboro, PA
No Degree: History
Conneaut Lake High School
Conneaut Lake, PA • 06/1990
EDUCATION
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