Nursing Assistant Customer Service
Resume:
WORK EXPERIENCE
CNA - Certified Nursing Assistant
BAYADA Home Health Care - Williamsburg, VA
January 2020 to Present
Home health care
CNA - Certified Nursing Assistant
Riverside Health System - Williamsburg, VA
February 2019 to December 2019
Long term care, memory care, assistant living
CNA - Certified Nursing Assistant
Bon Secours - Newport News, VA
February 2019 to September 2019
Med surg unit
Customer Service
Food Lion - Williamsburg, VA
December 2017 to February 2019
Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Assist customers by providing information and resolving their complaints. Greet customers entering establishments.
Answer customers' questions, and provide information on procedures or policies. Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.
Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
SHANTIA
MERRITT
Williamsburg, VA 23188
*******.*******@*****.***
Friendly and enthusiastic cashier with 7 years of specialization in people in customer relationships. Years of private Aid duty and 2 years of certified nursing assistant work. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times. Supervise others and provide on-the-job training.
Request information or assistance using paging systems. Offer customers carry-out service at the completion of transactions. Weigh items sold by weight to determine prices.
Assembly Line Trainer
Hickory, KY
February 2017 to November 2017
Perform quality checks on products and parts.
Package finished products and prepare them for shipment. Complete production reports to communicate team production level to management. Supervise assemblers and train employees on job procedures. Shovel, sweep, or otherwise clean work areas.
Rotate through all the tasks required in a particular production process. Customer Service
United Healthcare - Paducah, KY
May 2016 to February 2017
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Review insurance policy terms to determine whether a particular loss is covered by insurance. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. Solicit sales of new or additional services or products. EDUCATION
High School Diploma
Lawrence High School - Cedarhurst, NY
June 2013
SKILLS
• Sociable
• Team player
• Leader
• Goal orientated
• Great work Ethic
• Punctual
• Hospital Experience
• Vital Signs
• Memory Care
• Home Care
• Dementia Care
• Caregiving
• Production Management
CERTIFICATIONS AND LICENSES
CNA
CPR Certification
Contact this candidate