Customer Service Barista
Resume:
April Rose Ambrosio
*************@*****.***
PROFESSIONAL SUMMARY
Customer Service with 20+ years of proven experience in the Customer Service Industry. Accomplished measurable results while part of a team of 7+ in a dynamic, fast paced environment. Possess a comprehensive background in customer service. Possess extensive knowledge in working with customers and employees. SUMMARY OF QUALIFICATIONS
PROFESSIONAL SKILLS
Customer Service Representatives
• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
● Check to ensure that appropriate changes were made to resolve customers' problems.
● Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Hospitality and Restaurant Management
● Investigate and resolve complaints regarding food quality, service, or accommodations.
● Maintain food and equipment inventories, and keep inventory records.
● Establish standards for personnel performance and customer service Barista
● Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas.
● Describe menu items to customers, or suggest products that might appeal to them
● Stock customer service stations with paper products or beverage preparation items. EDUCATION
DDS, University of Philippines 1987
Certification Customer Service
Certification of Hospitality and Restaurant Management Certification Hospitality Human Resources Management and Supervision Controlling Food Service Costs
Culinary Arts Certification
Barista Certification
ServSafe
PROFESSIONAL HISTORY
Customer Service Representatives: Grossmount College– San Diego, CA 2020-2020 Hospitality and Restaurant Management: Grossmount Colleg- San Diego, CA 2020-2020
● Punctual ● Organized ● Hard worker
● Management
● Team Player
● Customer-Focused
● Solid Communication
skills
● Fast Learner
● Accountable
Barista : Grossmount Colleg-San Diego,CA 2020-2021
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