Customer Service Administrative Assistant
Resume:
Rosa M. Velazquez
Supervisor, SC Operations
*********.******@*****.***
Cell# 559-***-****
Work Experience
Supervisor, Sc Operations
GXO Logistics- Fresno CA
March 7, 2021- May 31,2022
As a supervisor I was giving meetings before starting my shift and setting our goals for the day. Implementing a secure workforce and promoting it. At some point, supervising forty-one employees during the season in my department and scheduling their time in Kronos. Also, approving and managing the timecards through Kronos. Keeping production running and pinpoint what adjustments needed to be made to keep consistency. Using Smart to run numbers and making sure every employee was meeting their quota. Encouraging Leads to stay motivated and keep our team interested on their duties. Reducing overtime to help our productivity goals. Communicating via email with my site manager and informing our goals and achievements.
• Kronos
• WM Plus
• Smart
• Microsoft
• Excel
Seasonal Supervisor
XPO Logistics- Fresno CA
October 2020- March 7,2021
Informing the team at our meetings every morning and setting our goals for the day. Making sure safety guidelines are being followed. Leading a team of twenty-one employees, managing their schedules through Kronos and approving PTO and assuring everyone would clock in and out. Running production numbers with Smart Program and consistently checking for daily quotas. Assisting the Management meetings every day and taking notes for upcoming plans and events. Encouraging leads to do Observations so that we keep our customers satisfied. Deciding when to reduce staff to keep high productivity. I was crossed trained in Verification department and in the Picking department in case I was ever needed on either department. Picking department had to run the production line making sure pickers are giving enough production to the verification department and keeping the line full. Helping and working to minimize errors and encouraging the team to keep up the teamwork.
• Managing attendance on Kronos
• Setting schedules
• Managing workflow
• Helping and resolving issues
• Leading team
• Microsoft
• Smart
• Excel
Team Lead
XPO Logistics- Fresno CA
October 2019- October 2020
As an XPO Lead I was working with the team of twenty-five employees. Taking roll call every morning along with that running numbers through WM Plus. Creating a positive and productive day, getting them started with supplying them with supplies. Making sure they were ready to start their productive day. Doing observations every day and fixing the issues that employees were having to complete their task. Keeping the team motivated and safe throughout the day. Training and coaching every individual the procedures that needed to be followed and that they were clear when completing the assignment. Managing conflict like finding points of agreements and disagreements. Learning how to develop better strategies to use to develop better working relationships with employees. Reprinting orders for verifiers and verifying that the system was cleared at the end of the day. Checking order status with UPS/USPS/Fed-Ex. Fridays I was helping the Inventory Team to count and making slot moves.
• Roll call
• Supplying staff
• Observing
• Setting goals
• Coaching
• Mentoring
• Managing conflict
• WM Plus
• Smart
• Microsoft
• RF Scanners
Administrative Assistant
Snowflake Designs- Clovis CA
May 2018- October 2019
• Answering and directing calls
• Taking notes
• Setting appointments
• Receiving orders
• Picking
• Customer service
• QuickBooks
Lead Generator
Quality Home Services
October 2017- May 2018
• Offering water systems
• Setting appointments
• Gathering Leads
• Customer service
• Demonstrating water test
Education
High School Diploma
Sanger High School- Sanger CA
Graduate June 2008
EKG Technician
CACP Program- Sanger CA
Certificate August 2018
Skills
• Shipping and receiving
• Team lead
• Bilingual
• Leadership
• Motivation
• Confidence
• Team player
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