Fulfillment Center Customer Service

Vanessa Denise Robles

*** * ******* **, ******* CA, 92220, USA

909-***-**** ***************@*****.***

EXPERIENCE:

Amazon Fulfillment Center PSP1 Beaumont, California 92223

October 20th, 2020 – Present

Forklift Operator, Trailer Dock & Release (TDR), Problem Solve Slam Operator, PG, Jam Clear, Ship Dock Outbound

Ship Dock Outbound

PIT/TDR

Trained in the following Powered Industrial Trucks RC Forklift

TDR (Trailer Dock & release) oversaw, Inspected, and released dock trailer doors in a timely fashion as well as checking drivers in and signing the corresponding B.O.L

PROBLEM SOLVE SLAM OPERATOR

Delivered highest quality standards when packing customer orders ensuring correct quantity and items are shipped to customers

Check all QR codes into PRISM to make sure the packages aren’t botched

Checking TROUBLESHOOT to check what time the package was slam and resolve issues associates encounter, including printing ASIN labels, damaging out products

Checking FORESIGHT to deep dive to ensure all sorts are allocated and all printers are working so that in a timely matter volume and tph goals are met for the day

(Tools used – FC research, Prism, Troubleshoot, Foresight)

JAM CLEAR

Verifying all photo eyes and scan tunnels are not being blocked by any packages to maintain the volume

PG PROGRESS GUIDE

PG role in which I guide workflow in a department of up to 80+ amazon associates and partnered with OPS/AM to facilitate amazon associates in daily processes to meet demand while improving performance and production to ensure the best standard handoffs

SPIRALS/FLATS/HIGH VELOCITY

Upheld customer service expectations to highest standards, successfully clearing CPTs

Maintaining spiral lines by creating carts or gaylords so that the line doesn’t cause a disturbance

Ensure that all products on carts and gaylords make it to their rightful destination

FLUIDS DOORS

TDR in trailer doors making sure we load trailers at a specific time to ensure nothing dwells past 24 hours.

EYT EMPTY TOTES

Using a U-Boat to transferring totes on to pallets and operate RC FORKLIFT double stacking pallets of 4 to 5 trailers daily

EXPERIENCE:

Amazon Fulfillment Center ONT8 Moreno valley, California 92551

JUNE 16th, 2015

Powered Industrial Trucks, TDR, PG, Jam Clear, Safety Committee, Case, Prep, Inbound Dock Sort, Tom Team, Water Spiders, Universal, Counter, Sorter.

Inbound Dock Sort

PIT/TDR

Trained in the following Powered Industrial Trucks CENTER RIDER, RC FORKLIFT

TDR (Trailer Dock & release) Inspect, and release dock trailer doors in a timely fashion as well as checking drivers in and signing the corresponding B.O.L

PG PROGRESS GUIDE

PG role in which I guide workflow in a department of up to 10+ and partnered with OPS/AM to facilitate associates in daily processes to meet demand while improving performance and production

JAM CLEAR

Inspect and clear unexpected jams making sure all photo eyes are clear

Restarting conveyor process once jam is clear

SAFTEY COMMITTEE

Coaching associates to guide them to a proper safer way of practicing safety procedures that will allow others to go home safe as well

Checking every AA’s temper before walking in the building, making sure everyone has a mask on to prevent spreading covid 19 and other diseases

Going around every trailer making sure the lights and fans were on

Checking if the boxes are stack right to clarify that the walls are tightly built to ensure everyone’s safety

Disinfect all department every quarter

Kindles are used to audit associates; must accomplish 40+ audits throughout the day while observing associates making sure they perform successfully and safely while following protocol

Asking amazon associates if they have any safety concerns that needed to be addressed

CASE

Consistently met and exceeded rate standards within the department

Roles in Water Spider is to make sure every AA’s have supplies for their workstation to maintaining standard work keeping the processes going throughout the day

PREP

Receiving product that needs bubble wrap, bagging, or if the product needs to be in a bundle

To ensure and inspect the product isn’t damage and print ASIN labels to put on the products barcode

Having to pack and ship out products while exceeded weekly targeted goals of over 100% without quality errors

INBOUND DOCK SORT /WATERSPIDER

Responsible for the health of the entire inbound team, the work processed at the dock is distributed by my team of decanters which is the processed and fed to 5 different inbound stow mods with our warehouse.

Roles in Water Spider making sure every AA’s have supplies for their workstation to maintaining standard work keeping the processes going throughout the day ensuring all blue lights are taken care of so that volume of our department doesn’t drop

Building pallets on wood pallets that are in good condition and placing a shipment label on each box to prevent inventory getting lost and making sure all pallets are wrapped tight.

Scanning every QR code to see what pallet it must go on, so it goes to the right department

Making sure every box had a CSX so that the scan tunnels can send product to its right destination

Unloading trailers at a specific time to ensure nothing dwells past 24 hours.

TOM TEAM ASSISTANT

Yard axis, Guard shack filling out paperwork to ensure what model trailer it is, what state it’s coming from, and how many pallets they have in the trailers. Contacting TOM TEAM Managers to ensure the proper documentation given is accurate

Guide drivers to off site

Check in and out drivers

COUNTER

Counting how many boxes on a pallet and opening boxes to see how many products are in each box so that I can label the entire pallet with the exact count so forklift driver can load it in the trailers

SORTER

Being able to climb high stairs to see above the sorts if there’s any jams building up so that I can pull totes off the conveyor to prevent the warehouse sort from shutting down

UNIVERSAL

Reviewing order receipts to identify where products will be shipped, inspect shipping totes to ensure they meet shipping regulations.

Assembling items in totes while making rate to ship to next location

EDUCATION:

Banning High School

Banning CA Awarded with High School Diploma May of 2012

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