Customer Service Graphic Designer
Resume:
Mark Zaparoni
Pittsburgh, PA 15236
************@*****.***
Hard working, detail oriented with a strong desire to succeed. Has obtained great communication
and management skills. Received numerous Customer Service Awards and Promotions.
Authorized to work in the US for any employer.
Work Experience
MSA - MERCHANDISE SERVICE ASSOCIATE
Lowes Home Improvement – West Mifflin, PA 15122
2019 – 2020
• Maintain selling floor to always look brand-new.
• Assist Customers with finding product and educating.
• Work with Store Manager to build, dismantle, set or remove fixtures/signage.
CASHIER/STOCK
Dollar Tree - Pittsburgh, PA 15227
2015 – 2019
• Cash out customers
• Stock shelves and unload trucks.
DOCK WORKER/ CUSTOMER SERVICE LIASON
Goodwill Industries - Pittsburgh, PA 15227
2012 – 2013
• Unload and process donations from Patrons.
• Certified on Manual and Electric Pallet Jacks.
• Became Certified Trainer for existing and new employees.
• Maintain warehouse, while keeping area up to OSHA standards.
• Supervised and trained employees with physical and mental disabilities.
LIBRARIAN/ SUPERVISOR/ GRAPHIC DESIGNER
Brentwood Library - Pittsburgh, PA 15227
2008 – 2012
• Oversee Library Staff to ensure great Customer Service.
• Assist Patrons in locating reading materials using Dewey Decimal System.
• Aid Patrons while using computers.
• Teach computer usage when necessary.
• Conceptualize and design graphic art displays, signs, and banners.
• Received numerous Customer Service Awards.
HOMELAND SECURITY SPECIALIST & NEWSLETTER CREATOR/DESIGNER
Pittsburgh International Airport - Pittsburgh, PA
2002 – 2007
Act as a layer of defense in preventing prohibited items from getting past the screening checkpoint. Visualized and designed TSA's internal Security Screener newsletter.
• Placed in an Acting Supervisor position on several occasions.
• Received numerous Customer Service accommodations’
• Trained and developed new security screeners on detection equipment.
• Conducted security processes in full compliance with Federal, State, and Local laws.
• Certified on and operated High-tech, multi-million dollar security equipment.
• Excelled in providing world-class security and world class customer service at Pittsburgh International.
• Gathered information for internal newsletter.
ADVERTISING - PRODUCTION ARTIST SUPERVISOR
Kaufmann’s/ May Company - Pittsburgh, PA 15219
1997 - 2002
Supervised Advertising Assembly Team in preparing newspaper and direct mail files for release to
various printers. Adjusted and verified specifications. Ensured emailed documents were transferred and
received without errors Adhered to tight deadlines. Prepared and assisted staff with last minute revisions.
• Represented Production Staff in Merchandising, Designing and In-house staff meetings.
• Worked closely with production staff to minimize internal errors.
• Trained and developed new production artist.
• Worked closely with 22 newspapers to ensure on-time production.
ADVERTISING - LEAD GRAPHIC DESIGNER/ASSEMBLER
Kaufmann’s/ May Company - Pittsburgh, PA 15219
1995 – 1997
Conceptualized and created fashion and home merchandise advertisements. Supervised Graphic
Design Team and delegated individual assignments. Applied information that was discussed at turn-in
meetings to enhance merchandise presentation in-order to maximize sales. Acquired strong proficiency in
QuarkXPress. Utilized Illustrator and Photo Shop packages.
• Promoted to Graphic/Production supervisor
• Adhered to tight deadlines while managing a heavy workload.
• Designed many new layouts for Home and Fashion areas.
• Instructed Home and Fashion Photographers to ensure proper lighting, backgrounds and model poses.
ADVERTISING - MERCHANDISE COORDINATOR
Kaufmann’s/May Company - Pittsburgh, PA 15219
1993 – 1995
Collected, categorized, and transferred merchandise from merchants to studio personnel for advertising
photography shoots. Updated Staff daily to ensure no inconsistencies and scheduling concerns.
• Attended meetings to gather pertinent information to pass on to Photographers and Managers.
• Adhered to tight deadlines while communicating with merchants to make sure item arrives on time.
• Acted as Liaison between Advertising Department, Fashion/Home Merchandisers, and Photo Studios.
ASSISTANT MANAGER OF STOCK, SHIPPING & RECEIVING
Kaufmann’s/May Company - Pittsburgh, PA 15219
1989 - 1993
Packaged and wrapped phone and mail order parcels. Computer tracked invoices and special orders.
Worked in tandem with USPS and UPS.
• Unloaded trailers. Deliver merchandise to correct freight halls, to be ran to floor.
• Worked closely with Sales Managers to position fixtures and merchandise to drive sales.
• Managed Shipping and Receiving Team to ensure proper, timely delivery to customers.
• Acted as Customer Service to answer questions about mailed merchandise.
ELECTRICIAN APPRENTICE/ JOBSITE LABORER'S FOREMAN
Montgomery and Rust Construction - Pittsburgh, PA
1986 - 1990
Assisted Electrician in new-work & old-work electrical construction. Ordered supplies for many different
construction projects. Interviewed and hired new Construction Laborers. Inputted scheduling hours to ensure
proper workflow.
• Wired condos and townhomes on-time regardless of revisions and last-minute buyer concerns.
• Managed Labor Crew to effectively stay ahead of deadlines, while eliminating unjustified costs.
• Operated digging equipment to assist fellow workers with many different tasks.
Education
• High school diploma
Skills
• Excellent Customer service.
• People skills.
• Leadership skills.
• Management skills.
• Patience
• Works great under pressure
• Creativity
• Loyalty
Awards
Federal Government, Silver award.
An individual award given to a working member of Government that has gone over
and above to help people in his community.
Contact this candidate