Home Agent Service Representative

Dawnita R Wilson

*********@*****.*** 352-***-**** Brooksville, FL 34601

Summary

Talented Food Delivery Driver with motivation to handle continuous driving and back-to-back orders. Meets delivery targets by knowing local roads well and uses GPS applications. Dedicated to customer satisfaction.

Skills

•Delivery confirmations

•Phone orders

•Two-wheeler operation

•Motor vehicle operation

•Inbound Call in call center

•Multiples Accounts

Experience

Swiss Colony Brands- Home Agent

Take orders on inbounds call center

Go over customers account that active and non-active

Make sales for the protects

Transfer Calls if need be

Dasher DoorDash - Spring Hill, FL 08/2021 - Current

•Carried food in insulated bags to maintain hot or cold temperature.

•Picked up meals from local restaurants and dropped off at residential and business customer locations.

•Documented time of delivery to record completion of order.

•Collected tips from customers through hands-free electronic methods.

•Delivered fresh food to customers across local area.

Volunteer Christian Life Assembly Of God - Plymouth - Spring Hill, FL 04/2019 - Current

•Engaged with others successfully using strong verbal and written communication skills.

•Volunteered to help with special events and programs by checking in participants and giving directions.

•Sorted and distributed food to disadvantaged families, including canned goods and fresh produce.

•Welcomed customers and answered questions.

Bank Teller Wachovia Bank - East Norriton, PA 04/2007 - 02/2008

•Cashed customer checks, verified identification and checked account balances in accordance with bank policy.

•Reconciled cash and checks against computer records at end of shift.

•Responded and assisted customers with account inquiries and updates.

•Entered transactions into computer and issued customer receipts.

•Explained bank services, financial products and applicable fees to customers.

•Assisted customers in bank operations, including opening accounts, accessing safe deposit boxes and ATM operations.

Customer Service Representative Carey Group - Blue Bell, PA 07/2005 - 09/2007

•De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

•Educated customers on special pricing opportunities and company offerings.

•Documented conversations with customers to track requests, problems and solutions.

•Asked probing questions to determine service needs and accurately input information into electronic systems.

•Upheld privacy and security requirements established by Mediacare D regulatory agencies.

Education and Training

Temple University Philadelphia, PA 07/2005

GED

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