Center Agent Customer Service

AKHAJEME JOY OLOHIGBE

Address: *, ******** ******, *******, ***, Ogun State.

Phone: +234**********, +229********

Email: ********.*****@*****.***

Date of Birth: 26th April, 1995

Sex: Female

Nationality: Nigeria

Language Spoken: English, Yoruba & French

SUMMARY

To work with existing staff and facilities, acquire more skills, so as to improve organizational objective and

achieve managerial goals and targets.

EXPERIENCE

Chartered Institute of Finance and Control Nigeria Sept 2014 – Dec 2014

3, Balogun Street, Anifowoshe, Ikeja, Lagos State, Nigeria.

Position: Admin Assistant

Responsibilities:

Taking memos and maintaining files

Monitoring and recording expenditures

Planning and scheduling of appointments

Answering phones and distributing information within the office

XGO Finance limited Jan 2021- May 2021

45, Oduduwa Crescent GRA Ikeja Lagos

Position: Customer Service Officer

Responsibilities:

Make and receive phone calls from customers

Maintain records of customers

Attend to complaints of customers

Government Secondary School June 2017 – April 2018

Tagwaye, Doguwa Local Government, Kano State, Nigeria.

Position: Teacher

Responsibilities:

Prepare and deliver lessons

Mark work

Give appropriate feedback and maintain records of pupils’ progress and development

Research new topic areas, maintaining up-to-date subject knowledge

Devise and write new curriculum material

Manage students behavior in the classroom and on school premises, and apply appropriate and effective measures in cases of misbehavior

Prepare pupils for qualifications and external examination

DE TASTEE FRIED CHICKEN Sept 2021- Jan 2022

Position: Sales Supervisor

Responsibilities:

Generate sales leads

Monitor the customer care personnels

Make end of day report

Schedule training and pep talks

OPAY Feb 2022 - Date

Position: Call center Agent

Responsibilities:

Attend to customer’s complaints via calls

Attend training and give reports

Give satisfactory response and solutions to customer

Make inbound and outbound calls

EDUCATION

National Youth Service Corps 2017 - 2018

Doguwa LGA, Kano State

Les Cours Sonou Universite 2013 - 2016

Benin Republic, Cotonou

B.Sc. in International Relations

Class of Degree: Second class honors – Upper Division

The Zion place college 2006 - 2012

Ijagemo Lagos State

West Africa Senior School Certificate Examination (WASSCE)

Damool International Nursery and Primary School 2000 - 2006

Oke-odo, Lagos State

First School Leaving Certificate

SKILLS

Team Player

Strong attention to details

Good research and presentation

Great Leadership

Good Communication

Good decision making

Problem solving

COMPUTER PROFICIENCY

Proficiency in Microsoft office

HOBBIES

Reading Singing Travelling Networking

REFRENCE

Available on request

Contact this candidate