Customer Service Care Representative

Karree Satterwhite

**** ******* **, **** *****, TX 76114 817-***-****

*******@*****.***

I have always placed organization, interpersonal communication, and leadership as key to a successful workplace, while striving to deliver results with optimal professionalism and unmatched energy. I continue to hone my skills in customer service by being knowledgeable of the latest products and services to help increase productivity and maintain Customer Willingness to Recommend.

09/07/2021

GBS Global customer service, AT&T

Interacted with customers via, received work from WFM on UNE-L, DS1/DS3 migrations. Maintained customer satisfaction by resolving escalations in a timely manner. Provided data to measure future project improvement opportunities; Collected data to identify root cause of problems and researched process flow to help reduce overtime cost of the Local Service Center.

03/02/2020 – 08/30/2021

CUSTOMER CARE REPRESENTATIVE, tRINITY METRO

Provide information to passengers for routes and times to ride Trinity Metro, TRE and TexRail in a courteous, efficient manner. Book upon request Access rides for clients. Assist callers that utilize the Fort Worth B cycles located throughout Fort Worth with docking issues, questions on billing and various general questions.

01/02/2019-2/28/2020

NATIONAL INSTALLATION & service coordinator, ssd alarm, inc (arlington, tx)

Dispatching /scheduling service and installation appointments nationwide, shipping inventory to contractors and customers as needed. Skilled in responding to a high-volume of calls and emails, both inbound & outbound. Highly organized and ability to multi-task in a fast-paced environment.

02/20/1998 – 03/03/2019

GBS Global customer service, AT&T

Interacted with customers via, received work from WFM on UNE-L, DS1/DS3 migrations. Maintained customer satisfaction by resolving escalations in a timely manner. Provided data to measure future project improvement opportunities; Collected data to identify root cause of problems and researched process flow to help reduce overtime cost of the Local Service Center.

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