Sales Associate Customer Service

Matthews Salim Prince

*** ** **** ****** ******* Fayetteville NC 28314

919-***-**** (Home) 919-***-**** (Cell) **.**********.**@*****.***

QUALIFICATIONS

●Proven ability to handle a fast paced, demanding environment.

●Provide exceptional customer service and assist colleagues when needed.

●Experience adhering to company policies and SOPs.

●Experience troubleshooting problems.

EMPLOYMENT HISTORY

Spectrum Communications

Sales Associate

07/2021 - currently employed

●Inventory of all electronic devices and accessories

●Problem solving of customers accounts

●Coding using CSG/ ICOMS/ CRM programs

●Customer service satisfaction

●Documentation of all transactions

●Reporting using webex

●Usage of all Microsoft applications

CDL Laborer

King Electric of Fayetteville

09/2020 - 07/2021

●Drive all CDL required vehicles

●Delivery of equipment to and from work sites

●Hang pipe 1" - 6" fiberglass, bulletproof, PVC

●Adhere to all OSHA work site rules and regulations

Correctional Officer 2

Morrison Correctional Institution – Hoffman, NC

11/2018 - 02/2020

●Enforcing and maintaining rules and regulations according to state policies.

●Supervised a dorm of 20 to 80 inmates, insuring they adhere to hygiene, dress code, attend classes and reported to work in a timely fashion.

●Regularly attended classes for continuing training for future situations within the prison system.

Sorter

Goodwill Industries - Southern Pines, NC

08/2011 – 11/2018

●Sort donated items at drop off facility and stock sales floor.

●Run register when needed.

Shift Leader/Assistant Manager

Hardees - Carthage, NC

04/09 - 08/11

●Open, close and maintain store operations.

●Maintain scheduled employees and train new employees.

●Handle large amounts of money.

Night Shift Manger

Wendy’s - Southern Pines NC

02/07 - 04/09

●Assist crew to shut down and clean the restaurant.

●Balance the financial book.

●Maintain employee scheduling.

●Restock the safe for register morning shift.

EDUCATION

Union Pines High School - Graduated 05/08

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