Customer Representative Physician Assistant
Resume:
BRITTANY COSOM
*** ******** **. *** *** Columbia, SC 29229
803-***-**** ********@*****.***
Skills Qualifications Knowledge
Administrative Experience Certified Medical Technician
Appointment Scheduling Health Information Systems
Report Generation & Maintenance Medical Terminology
MS Office Suite QuickBooks Insurance Billing processes Medicare/Medicaid
Customer Service Experience in a Call Center Strong planning and priority setting skills
Data Management Data Analytics Astute Observation Skills
Strong Multi-tasking Abilities Excellent Time Management & Organizational Skills
Education Certifications
Miller-Motte College - Online
Associate of Applied Science Degree – Business Administration
07/2021
Certified Medical Technician
The Carolinian – Florence, SC 03/2012
CTU (Colorado Technical University) – Online
Bachelor’s Degree in Healthcare Management and Medical Terminology 01/2024
Professional Experience
BCforward Razor LLC: Texas Workforce Commission - Austin, TX 1/2021 – 08/2021
Unemployment Insurance Claims Customer Representative (Remote)
Receive inbound customer calls regarding unemployment insurance.
Explain the Texas Unemployment Compensation Act and other applicable laws to the claimant and employer.
Interviews individuals by phone and simultaneously enters data into computer system with attention to detail and accuracy.
Takes initial claims by phone. Investigates and adjudicates UI claims with quality, courtesy, and timeliness.
Makes determinations on initial, additional, reopen claim certifications regarding payment of UI to claimants and liability of employers for chargebacks.
Organize cases according to Tele-Center standard policies.
Obtains all necessary information and assists with rebuttal opportunities prior to issuing a quality determination.
Centene Everise C3: Texas Workforce Commission -Austin, TX 9/2020 – 10/2020
Contractor for Medicaid/Medicare (Remote)
Spoke with claimants on case files and inquiries.
Informed of co-pays as well as when Medicaid/Medicare policies ended. Auto-enrollment, and or recertification process.
Helped with payment processes such as online payments/ as well as sending out payment options via mail or email.
Maintained a consistence of helping claimants between 50-100 calls a day to maintain quota and call balance.
Recruiting Solutions/ Virtual BO - Columbia, SC 8/2020 – 9/2020
Contractor for Medicaid/Medicare (Remote)
Spoke with claimants on case files and inquiries.
Informed of co-pays as well as when Medicaid/Medicare policies ended. Auto-enrollment, and or recertification process.
Helped with payment processes such as online payments/ as well as sending out payment options via mail or email.
Maintained a consistence of helping claimants between 50-100 calls a day to maintain quota and call balance.
Kelly Services: Blue Cross Blue Shield - Columbia SC 9/2019 – 6/2020
Credentialing Representative (Remote)
Responsible for review and completion of primary source verification data in an accurate and timely fashion for credentialing and re-credentialing of practitioners for multi states.
Conducted research to complete the application file. Processed practitioner application in accordance with company, state, and product requirements for assigned files.
Nurses Unlimited - Florence SC 4/2018 – 7/2019
Home Health Aide/Caregiver
Monitored the physical and mental well-being of the patients.
Assisted with their daily routines such as bathing, walking, grooming and visits to doctor’s office.
Cooked and cleaned accordingly. Made sure the patient was attended to and comfortable.
Responded to practitioner office representatives or internal department staff regarding status of the application and/or supporting documentation.
1 P a g e
BRITTANY COSOM
508 Longtown Rd. Apt 217 Columbia, SC 28229
803-***-**** ********@*****.***
Professional Experience
(Continued)
Recruiting Solutions (onsite at Palmetto Health USC Richland) - Columbia SC 4/2017 – 6/2017
Physician Assistant
Greeted patients, checked them in and out. Updated new or pre-existing patient information for doctor clarification.
Set up appointments, updated patient data, verified insurance and billing information.
Insight Global (Onsite) First Citizens Bank – Columbia SC 11/2015-12/2015
File Clerk
Organized and archived records and documents in the vault.
Made copies of paperwork and distributes as needed.
Retrieves data and files for other departments and personnel.
Used alphabetical and numerical systems to organize paper and electronically record documents.
Atria Senior Living of Forest Drive - Columbia SC 7/2015 – 11/2015
Medical Technician/PNA
Assisted residents with daily duties, such as bathing, changing of bedding, feeding, and the giving of prescribed medication.
Kept residents comfortable and at peace to ensure wellness daily.
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