Customer Service Recovery Coach
Resume:
Elphinstone James Birch
Sacramento, CA 959823
Knowledgeable Skills:
Standard of Operating Procedural (SOP), Microsoft: Word, Excel, Outlook, PowerPoint, budget analyst, investigation, and analysis.
Crestwood, 4741 Engle Rd. Carmichael, CA 95608
Recovery Coach
02/07/2022 – Present
Provide case management for members, ensuring effective communication with those involved in the recovery process, including school administrators, law enforcement, attorneys, etc.
Facilitate support groups, workshops and education classes focused on recovery topics.
Build awareness of Rise Recovery in the community through education and community events.
Work in collaboration with team members, managers, directors and the administrative team.
Help identify new and existing resources for our members.
Coordinate with outside recovery support services and treatment centers.
Supervisor: Courtis 707-***-****
GAT AIRLINE SERVICES, 6701 LINDBERGH DR. SACRAMENTO, CA 95837. ASSIST. CUSTOMER SERVICE MANAGER
04/07/2021 – 02/07/2022
Responsibilities
• Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints
• Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person
• Must be able to announce both incoming and outbound flights
• Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline closeout procedures
• Accept and process checked baggage weighing up to 100 lbs, and placed on conveyor belts
• Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors
• Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information
• Able to stand and work in one location for up to four hours at a time
• You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport
• Work independently without direct supervision
Manager: DERRICK 515-***-****
Deloitte, 555 12th NW #400 Washington DC 20004
Remote Case Manager
04/04/2021 –02/07/2022
Act as a valuable team member when supporting clients by answering questions factually and addressing all issues
Be highly visible in the field to support user adoption and issue resolution
Partner and liaise with client leadership and stakeholders on key system performance issues and resolutions
Synthesize and analyze end user issues to identify common trends
Escalate unresolved issues through appropriate channels, communicate incident progress and resolution to end users where appropriate
Encourage user adoption of new technology and minimize impact to constituent service through effective issue resolution
Support communication of temporary processing methods for critical business processes
Participate in training of client technology platform, programs, and policy
Performs miscellaneous job-related duties as assigned.
Supervisor: Samuel Williams 510-***-****
The Liberty Group, 3031 Tisch Way Suite 130 San Jose, CA 95128
Clerical/Leasing Agent
12/09/2019 – 04/05/2021
Clerical role of calls management (receiving and taking messages), and prioritizing.
building and residential maintenance request calls.
Promptly respond to emails and carryout mails posting.
Managing a complete residential facility operations program from intake of need assessment, service requests, budgeting to a Notice to Vacate (NTV) Request with inspection.
Creating and developing building maintenance budgets to support operation request, special project and facilities installation, such as repair, maintenance, installation plans, and grounds maintenance.
Collect and record financial transactions such as rent payment into spreadsheets and Yardi financial software ledgers.
Utilize Yardi Software applications to assist in tracking and monitoring maintenance works through maintenance work follow-up and computing feedback follow-up from incomplete job done to satisfactory job being completed for senior management policy consideration.
Communicate with units’ residents, vendors, etc.; on inventory supplies and prioritize maintenance requests.
File important company’s documents and records, and ensure documents are well kept in.
keeping with company’s policies such as scanning and uploading document into Yardi before filing.
Runs errands and delivering messages in and out of the office and to units’ residents.
Take work orders, complete work schedules, manage calendars and organize appointments.
Supervisor Joe Kappia 408-***-****
Home Depot Livermore, CA
Warehouse Millward/Windows, doors, patio and garage/Supervisor
December 2013 – January 2019
Understand and support store operations, safety policies and procedures
Supervises, mentor and motivate staff members in the performance of their duties.
Assist staffs in customers” specifications orders of graphic windows, patio, and doors designs
Receive and place accurate, precise and concise customers’ orders in a timely fashion.
Oversee the provision of professional customer services in meeting customer’s demands and specifications in a timely manner.
Conduct daily inventory and report same to the Production Manager.
Develops and supervises employees' work schedules to ensure coverage at all times.
Performs other duties as assigned by the Store Manager.
Millward Department Store Manager/ Norbert Katona 408-***-****.
Education:
Bachelor of Science (BSc) Degree in Economics and Minor in Human Resource Management Strayer University. GPA 3.4 2003 – 2005
Associate of Arts (AA) Degree in Economics and Minor in Accounting A. M. E. Zion Community College. GPA 3.0 1990 – 1996
Diploma, Lott Carey Baptist Mission High School, Liberia. GPA 3.0 1984 -1989
Updated Trainings & Certificates: Case Management, CASSP Principles, Documentation, Policies and Procedures, Functional Behavioral Assessment, and Basic of Behavior Modification.
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