Account Analyst Customer Service
Resume:
John F. Stachowiak
Baltimore, MD 21222
Phone 443-***-****
Summary
I am a self-motivated, results oriented professional with a proven track record of success. Strong family values allowed me to inherit an honest, determined work ethic. I have developed into a highly skilled, quick learner using these integral assets to work from positions of entry level to Corporate Management via excellence in performance. Being personable, outgoing and committed to excellence in customer service continues to provide insight and innovative planning for meeting and even exceeding customer expectations. I have developed relationships and worked closely with all levels of management in obtaining new business, negotiating contracts and most importantly insuring the loyalty of current clients. Professional Experience
Bureau Veritas Inspectorate
Account Analyst / Operations, Aston, PA --10/2018 - 4/2020
Required to function and perform tasks of an individual small business owner. Provide full budget according to corporate requirements - Forecasting growth, capital investment, projected expenditures, revenues and profitability. Perform acts required to provide monthly status reports to corporate - Marketing, client contact and maintenance as well as staff positions of administration, laboratory, and field operations. Intertek Commodities
Operation coordinator, Philadelphia, PA -- 7/2015 - 3/2018
Required to function and perform tasks of an individual small business owner. Provide full budget according to corporate requirements - Forecasting growth, capital investment, projected expenditures, revenues and profitability. Perform acts required to provide monthly status reports to corporate - Marketing, client contact and maintenance as well as staff positions of administration, laboratory, and field operations. Global Marketing/Logistics Coordinator Fairfax, VA -- 5/2006-10/2010
Liaise with Traders, Managers, Directors and various personnel at HQ/International Corporate centers of ExxonMobil to insure customer services provided and satisfied according to contractual obligations.
Market, entertain, liaise between all levels of terminal and branch office management domestically and internationally at Intertek to required personnel and locations of XOM - Branch Manager, Baltimore, MD -- 11/2003-5/2006
Required to function and perform tasks of an individual small business owner. Provide full budget according to corporate requirements - Forecasting growth, capital investment, projected expenditures, revenues and profitability. Perform acts required to provide monthly status reports to corporate - Marketing, client contact and maintenance as well as staff positions of administration, laboratory, and field operations. SGS Oil, Gas & Chemical
1989 - 2003
2010-2015
(Direct competitor to Intertek - Very similar positions and duties) Branch/Operations Manager - Baltimore, MD, Bayonne, NJ, St Croix, USVI
Liaise with customers of various major oil corporations, trading companies, financial institutions, marine transportation companies to receive and carry out instructions and requirements to insure quality and quantity requirements were within EPA, USA Customs tolerance and charter party agreements.
• Market, entertain, liaise between all levels of terminal and branch office management domestically and internationally anch Management - Required to function and perform tasks of an individual small business owner. Provide full budget according to corporate requirements - Forecasting growth, capital investment, projected expenditures, revenues and profitability. Perform acts required to provide monthly status reports to corporate - Marketing, client contact and maintenance as well as staff positions of administration, laboratory, and field operations.
Education
University of Maryland Baltimore County
Partial Business/Economics Studies, 1981-1982
Sparrows Point High School, Baltimore, MD, Graduated - 1981 Contact e-mail - ***************@*****.***
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