Customer Service Passenger

Maria Novo

**** ** **** **, *****, Fl *****

Email: *************@******.***

Phone: 786-***-****

Currently, I am starting school at Miami Dade College. I’m a very dedicated student, who makes all the efforts in order to work into my major degree in Psychology. I am very excited for this opportunity to work at your company and add more experience to my curriculum.

WORK EXPERIENCE:

Hostess

Tamarina Restaurant & Bar

2017-01 - 2017-05

Working as a hostess gave me the chance to learn many things like.

Greeting guest as they enter and putting them on a waiting list as necessary.

Providing guest with menus and answering any initial questions.

Seating guests at tables or in a waiting area.

Assigning guest to tables they prefer, while keeping table rotation in mind so that the servers receive the right number of customers.

Engaging with guest to ensure they’re happy with food and service.

Responding to complaints and helping to resolve them.

Answering phone calls, taking reservations and answering questions.

A knowledge of the menu

Helping with other positions in the restaurant as needed.

Providing great customer service.

Passenger Service Agent

Lufthansa Group

2014-04 - 2016-11

Grateful for the new experience of Check-in Operation. Passenger service agents handle administrative procedures for passengers before and after a flight, such as reserving tickets, releasing boarding passes, and accepting luggage. Because this role involves significant interaction with passengers, passenger service agents play a major part in an airline’s customer service function, and they must be diplomatic and respectful in all situations, whether they’re asking passengers to comply with airline rules or explaining flight information.

Sales Associate/ Cashier

Dolphin Mall Just One Look

2013-06 - 2014-03

Working for this company I had the opportunity to develop more my selling skills and customer service, Also I learned how to accommodate costumers and find what was best for them and look after their interest and needs in order accomplish the best customer service.

Host and Cashier

Miami Airport Clubhouse One Restaurant

2012-06 - 2013-05

This job gave me the chance to develop organizational and communication skills. Also, I learned how to provide continuous attention to customer needs; greet, assist and thank guests in a prompt, courteous and friendly manner, as well as escalate costumer concerns to management with a positive attitude. I learned how to properly record sales through the scanning system; operate cashiering equipment and big amounts of money accurately and efficiently. I also perform other job-related duties as assigned. This job gave the opportunity to build trusting and loyal relationships, contributing to the team success.

EDUCATION:

South Miami Senior High School-Miami, FL

2009-08 – 2016-06

Language Fluency:

I am fluent reading, writing and speaking English, Spanish and Portuguese.

Willing to relocate: Anywhere

Authorized to work in the US for any employer.

Contact this candidate