Cari Hardin

*** ****** ******

Pitman, NJ *****

Email: adr5id@r.postjobfree.com

Phone: 856-***-****

Work Experience

Escalations Manager

HP - Rio Rancho, NM

March 2021 to January 2022

Daily scheduled calls, I was assisting customers with numerous issues with their experiences, de-escalating situations and using empathy to gain trust and build rapport with my assigned customers.

Documenting and following up to ensure customers satisfaction while also meeting all of my metrics and receiving numerous promoters and awards.

Owner/Manager

Hardin Brothers Construction - Rio Rancho, NM

February 2014 to November 2020

Scheduled all estimates and jobs, formed all quotes as well as all marketing, and accounts receivable and payable which also included payroll.

Education

Associate's degree in Paralegal Studies

Everest University-South Orlando - Tampa, FL

January 2005 to July 2007

Skills

Excellent customer service communication

Ability to de-escalate

Type 50 WPM

Experience in computer programs and easily trainable on new software; flexible with work hours and overtime is always welcomed; open minded and willing to learn new ideas and concepts.

References

Addison Rocha -HP Supervisor

Phone: 505-***-****

Email: adr5id@r.postjobfree.com

Richare Garcia-HP/Collabra Project Manager

Email: adr5id@r.postjobfree.com

Natasha Buenabenta-HP/Collabra Project Manager

Phone: 505-***-****

Email: adr5id@r.postjobfree.com

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