Enrollment Specialist Customer Service

Diane L. Robinson

Katy, TX ***** ************@*****.*** • 773-***-****

SUMMARY OF QUALIFICATIONS

Self-directed, innovative Enrollment Specialist with 10+ years of experience in career services, staffing, job development and student enrollment. Skilled at advising prospective students about programs, analyzing degree plans, maintaining accurate student files and conducting orientation sessions. Equipped with superior communication skills to assist in high school recruiting, make presentations and convey information to students. Possesses the ability to work independently and within a team matrix while meeting deadlines in a fast-paced environment. PROFESSIONAL EXPERIENCE

Caregiver January 2016 –2020

• Supported parent and sibling through illness of Dementia, providing at-home care to ensure wellbeing

• Completed Home Care Aid Training Certification through Addus Homecare in Downers Grove, Illinois The Goddard School Katy, TX

Floater June 2019 – May 2020

• Passionately worked with all children, incorporating innovative techniques for learning and improving productivity

• Supported inclusion classrooms by taking students to lunch and assisting with eating, ensuring overall care

• Analyzed educational activists by helping to increase student interaction with peers, promoting classroom success Ivy Kids Long Meadow Farms Richmond, TX

Assistant Teacher July 2018 – May 2019

• Worked with 10+ infants and school-aged children per day, utilizing strategic planning to encourage the physical, emotional, intellectual and social wellbeing of children

• Planned classroom lessons by partnering with head teacher to increase student participation in activities

• Transformed student learning by incorporating games and outdoor activities to bolster student understanding of lessons Pathway Connections Lisle, IL

Assistant Teacher August 2016 – June 2018

• Interacted with children 6 months to school age by using rapport building techniques, improving student engagement

• Meticulously prepared snacks and instructed students through numbers, colors and shape, increasing educational readiness

• Partnered with main teacher by applying observation and keen attention to details to evaluate students' social development and physical well being

Chicago State University Chicago, IL

Registration/Enrollment Specialist February 2013 – December 2015

• Provided effective communication and quality customer service in a timely manner, receiving many compliments from inbound callers

• Handled 50+ students and staff during the registration process, using multitasking capabilities to provide exceptional customer service

• Proactively processed 50+ registration documents per day with the use of computer systems, minimizing discrepancies

• Prepared statistical reports on educational activities for government and academic agencies by conducting in-depth research, disseminating correct information where necessary

• Interpreted registration policies through collaboration with team members, maximizing daily efficiency Macy’s City, State

Seasonal Sales Associate November 2014 – January 2015

• Conducted sales activities by utilizing marketing strategies, resulting in a 90% growth in sales over the previous year

• Managed stock inventory with the use of task prioritization, resulting in an increase of $20,000 in annual sales

• Trained 2 new employees in key aspects of sales and customer service by applying on-the-job training methods, resulting in a more competent workforce

Taylor Business Institute Chicago, IL

Director of Career Services March 2010 – October 2013

• Hired to resolve probationary issues due to low placement rates and exceeded goals and expectations by increasing rates in a high-stress environment

• Spearheaded in-house interviews, professional development counseling and advisement for 100+ students and graduates, using communication skills to maximize student’s holistic development

• Organized placement statistics and internships by maintaining a database comprising of 500+ employer contacts

• Designed the career services handbook and marketing materials with the use of creative thinking, reducing production costs ADDITIONAL EXPERIENCE

Director of Career Services Olive Harvey College

• Recognized for superior ability to establish beneficial business and employment contacts for students to boost employment rates

• Provided 15+ college transfers and scholarship information through the organization of annual career fairs with 75 employers, improving productivity

• Created and managed automated database of information for students by conducting searches on careers, jobs and educational activities, enabling ease of access for students while navigating the platform

• Assisted 100+ students in career investigations, jobs, internships and educational opportunities by implementing career planning, job placement and transfer opportunities, boosting overall student success rate by 75% Assistant Registrar Olive Harvey College

• Led a team of 15+ staff members and work-study students by facilitating PeopleSoft training, developing customer service

• Established innovative procedures for managing 200+ student records by assisting with registration and graduation, providing resources on degree requirements

• Actively prepared 30+ activity schedules and registration calendars with the use of Microsoft tools to enhance student experience

• Collaborated with Student Service’s team during college registration, successfully setting up the Registration Floor Plan

• Administered information to parents, faculty and students on admission and registration, employing active communication to increase overall satisfaction

• Conducted student counseling through active listening, issued transcripts, dispensed background checks, archived files and student transcripts, bolstering daily productivity EDUCATION & CERTIFICATIONS

Master’s In Human Resources Management, Keller Graduate School of Management - DeVry University, GPA 3.5 Bachelor of Science in Business Administration, Roosevelt University Human Resources Certification, Keller Graduate School of Management KEY COMPETENCIES

• Analytical, Interpersonal, Verbal/Written Communication, Relationship Building, Rapport Building, Interviews, Staffing

• Professional Discipline, PeopleSoft Software, Microsoft Office, Presentations, Public Speaking, Training & Development RELEVANT ORGANIZATIONS

Member, Society for Human Resources Management (SHRM)

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