Customer Service Lead Installer

Christopher Deener

Cordova, TN ***** 901-***-**** ***********@*****.***

Professional Summary

Responsible for the daily activities related to the installation of commercial office furniture, case goods, wall systems, seating, moving and associated activities. Also including delivery, assembly, installation, repair and service of commercial office furniture case-goods, system furniture, floor to ceiling, modular, seating and other systems.

Skills

• Understands customer satisfaction focus of the installation team and consistently meets or exceeds the customers' expectations • Ability to work in a team environment • Is comfortable and capable of driving a 24' straight or cube truck and can do so safely • Maintains a good driving record and follows all DOT rules and regulations • Has physical strength and stamina required to lift and move furniture, boxes and equipment, often more than 50 pounds • Ability to understand and interpret installation drawings and installation instruction sheets. • Ability to properly understand and complete service orders, change orders, delivery tickets and return authorizations. • Strong work ethic and very ethical approach to the business; is punctual and self-motivated • Mechanically adept and knows how to safely use tools and equipment • Understands and can learn basic installation processes: unloading, loading, staging, uncartoning, panel assembly, component assembly, cleanup and detailing, lock installations, etc. • Can learn to assemble, fine-tune and detail panels, components, casegoods, seating, filing, tables, etc. • Ability to work irregular hours and extended shifts, including any overnight out of town assignments • Interpersonal skills and professional demeanor to interact effectively with a wide range of clients, occasionally under trying circumstances. • Demonstrated commitment to providing to highest level of customer service and satisfaction.

Work History

Lead Installer, 01/2020 to 07/2022

Staples – Memphis, TN

Met deadlines consistently without error.

Performs efficient installation and assembly of office furniture within clients' facilities

Remove old insulation following safety procedures.

Follow all safety procedures while performing job duties.

Worked independently on projects and with a team

Lead Installer, 01/2017 to 01/2020

Office Interiors – Memphis, TN

Install, move and reconfigure furniture per customer floor plans, manufacturer installation guidelines and company safety procedures.

Follow all safety procedures while performing job duties.

Remove old insulation following safety procedures.

Follow all safety procedures and protocols.

Demonstrate and follow daily safety procedures.

Assist in maintaining safety procedures.

Create job schedule for crew, studies installation drawings and determine what tools and equipment are necessary.

Lead Installer, 12/2002 to 01/2017

Business Furniture Services Inc. – Memphis, TN

Loaded and unloaded building materials used for construction.

Installs all types of furniture, free standing and panel

Provides direct oversight of delivery and installation, gives instructions on use to customers.

Worked independently on projects and with a team

Install furniture according to blueprints or job tickets

Prep and clean up the job site

Assemble furniture as needed

Maintain a safe and clean workspace

Education

High School Diploma: 05/2001

Cordova High School - Cordova, TN

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