Customer Service Representative
Resume:
Porsche Mason
Chattanooga, TN *****
************@******.***
Receive payment by cash, check, credit card, Greet and Resolve customer complaints, Answer customers' questions and Provide customer service Authorized to work in the US for any employer Calm Customer Service with 6 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manages workflow and optimizes team strengths to meet service quotas. Positive, upbeat Customer Service Representative brings more than 6 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long- term loyalty.
Work Experience
Customer Service Representative
NationsBenefits - Homestead, FL
March 2022 to Present
I help assist with setting up hearing aid appointments I also help the customers place their otc order and give them the date it will arrive
CSR - Customer Service Representative
VXI Global Solutions - Los Angeles, CA
January 2022 to March 2022
I'm a tier 2 for FIS I dealt with everything from answering questions about benefits as well as being responsible for giving clients their Ebt and Pet cards balance in a timely and professional manner. it also involved the replacing of cards as well doing disputes on missing or stolen benefits for the states of California. Arizona, Florida, Minnesota and Washington State. Customer Service Representative
Teleperformance - Bristol, TN
October 2020 to June 2021
I'm a tier 1 customer service rep for Kaiser I deal with everything from answering questions about benefits to taking insurance payments.
Cashier/Customer Service
Chipotle Mexican Grill - Chattanooga, TN
December 2019 to May 2020
Receive payment by cash, check, credit card, Greet and Resolve customer complaints, Answer customers' questions and Provide customer service. Sales Associate
Walmart - Chattanooga, TN
March 2016 to June 2017
Responsible for enhancing the experience of customers and driving sales to give support to the customer. Cashier and Sales Associate
Jo Ann Fabrics - Chattanooga, TN
March 2015 to March 2016
Provide customer service and Inventory stock, cleaning bathrooms, taking out trash,retrieving shopping carts from parking lot.
Sandwich Artist/Cashier
Subway - Chattanooga, TN
October 2011 to December 2011
Receive payment by cash, check, credit card, Greet customers, Resolve customer complaints, Answer customers' questions and Provide customer service. Customer Service Representative
Davis and Thomas - Chattanooga, TN
January 2008 to July 2009
Plan and conduct activities, Prepare materials and classrooms, Establish clear objectives for all lessons and Read books to entire classes or small groups.
Team Member Seasonal
Olan Mills-Studio - Chattanooga, TN
February 1997 to August 1997
Provide customer service, Resolve customers' service or billing complaints, Solicit sale of new or additional services or products, Collect deposits or payments and Confer with customers by telephone or in person.
Worker Teacher Aide, Daycare
Howard High School Of Technology
Customer Care.
Customer Support.
Education
High School Diploma
Howard High School - Chattanooga, TN
June 1992
Skills
• Credit card payment processing Adaptive team player Customer relations Report creation
Retail sales customer service Report generation
Call Center Operations In-store support
Inbound and Outbound Calling
• Typing
• Windows
• LAN
• TCP/IP
• VPN
• Customer service
• Computer literacy
• Computer skills
• Ethernet
• Remote access software
• WAN
• VoIP
• Citrix
• Microsoft Office
• Phone etiquette
• Google Suite
• Guest services
• iOS
• Mac OS
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