Porsche Mason

Chattanooga, TN *****

adr53g@r.postjobfree.com

+1-423-***-****

Receive payment by cash, check, credit card, Greet and Resolve customer complaints, Answer customers' questions and Provide customer service Authorized to work in the US for any employer Calm Customer Service with 6 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manages workflow and optimizes team strengths to meet service quotas. Positive, upbeat Customer Service Representative brings more than 6 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long- term loyalty.

Work Experience

Customer Service Representative

NationsBenefits - Homestead, FL

March 2022 to Present

I help assist with setting up hearing aid appointments I also help the customers place their otc order and give them the date it will arrive

CSR - Customer Service Representative

VXI Global Solutions - Los Angeles, CA

January 2022 to March 2022

I'm a tier 2 for FIS I dealt with everything from answering questions about benefits as well as being responsible for giving clients their Ebt and Pet cards balance in a timely and professional manner. it also involved the replacing of cards as well doing disputes on missing or stolen benefits for the states of California. Arizona, Florida, Minnesota and Washington State. Customer Service Representative

Teleperformance - Bristol, TN

October 2020 to June 2021

I'm a tier 1 customer service rep for Kaiser I deal with everything from answering questions about benefits to taking insurance payments.

Cashier/Customer Service

Chipotle Mexican Grill - Chattanooga, TN

December 2019 to May 2020

Receive payment by cash, check, credit card, Greet and Resolve customer complaints, Answer customers' questions and Provide customer service. Sales Associate

Walmart - Chattanooga, TN

March 2016 to June 2017

Responsible for enhancing the experience of customers and driving sales to give support to the customer. Cashier and Sales Associate

Jo Ann Fabrics - Chattanooga, TN

March 2015 to March 2016

Provide customer service and Inventory stock, cleaning bathrooms, taking out trash,retrieving shopping carts from parking lot.

Sandwich Artist/Cashier

Subway - Chattanooga, TN

October 2011 to December 2011

Receive payment by cash, check, credit card, Greet customers, Resolve customer complaints, Answer customers' questions and Provide customer service. Customer Service Representative

Davis and Thomas - Chattanooga, TN

January 2008 to July 2009

Plan and conduct activities, Prepare materials and classrooms, Establish clear objectives for all lessons and Read books to entire classes or small groups.

Team Member Seasonal

Olan Mills-Studio - Chattanooga, TN

February 1997 to August 1997

Provide customer service, Resolve customers' service or billing complaints, Solicit sale of new or additional services or products, Collect deposits or payments and Confer with customers by telephone or in person.

Worker Teacher Aide, Daycare

Howard High School Of Technology

Customer Care.

Customer Support.

Education

High School Diploma

Howard High School - Chattanooga, TN

June 1992

Skills

• Credit card payment processing Adaptive team player Customer relations Report creation

Retail sales customer service Report generation

Call Center Operations In-store support

Inbound and Outbound Calling

• Typing

• Windows

• LAN

• TCP/IP

• VPN

• Customer service

• Computer literacy

• Computer skills

• Ethernet

• Remote access software

• WAN

• VoIP

• Citrix

• Microsoft Office

• Phone etiquette

• Google Suite

• Guest services

• iOS

• Mac OS

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