Data Entry Customer Service
Resume:
Racquel Williams
** ****** **. *** *******, Tx **358
*************@*****.*** 936-***-****
OBJECTIVE
To obtain employment in a progressive environment as a catastrophic and or daily claims insurance adjuster that will allow me to utilize my extensive knowledge of insurance and customer service skill set to investigate, negotiate, evaluate, and settle assigned claims. This will enable me to integrate and contribute my dedicated experience and skills with the company, by maintaining professionalism, discipline, and diversification. I’m effective in organization and possess great communication skills necessary for frequent interchangeable interaction with colleagues, clients, customers, and legal counsel. Focused on achieving exceptional results and strive to improve process efficiencies. Ability to establish and maintain effective relationships with employees, clients, carriers, colleagues, and management. Proven ability to plan, prioritize and utilize time management skills to effectively meet upcoming deadlines. Always looking at ways to increase knowledge and improve skills while providing effective quality care and ensuring a safe environment.
AREAS OF EXPERTISE INCLUDE:
Leadership
Xactimate 28/ X1
Cisco Services
Management
Data Analysis
Quick Books
Problem Solving
Scheduling
CPR/ First Aid Certified
Efficient Team Player
Training and Development
Policy Implementation
Client Database
Record Keeping
Data Entry
Compassionate Caregiver
Reliable Team Player
Organization / Communication
Microsoft Office Suite
AutoCAD
Interact and communicate effectively
Excel
Adaptable
Crisis Intervention Training
QUALIFICATIONS
Results-oriented, high-energy, hands-on leader, with a successful record of accomplishments in managing claims process operations, property claims metrics, training, and communication transmission. Experience in managing a span of contractors/operators with varied levels of experience and performance capabilities. Years of management, Xactimate, and field/inside property claims processes, training, quality assurance, and exceptional customer service with focus on completing high quality claims handling outcome. Highly motivated self-starter with an extensive track record of aligning organizations to achieve company objectives. Exceptional mentor and coach who consistently drives teams to top rankings through motivation, coaching and accountability.
PROFESSIONAL WORK HISTORY
PD/Total Loss Adjuster
1st Source Adjuster Firm Houston, Tx March 2019 – Present
Handle high quantities of BI / PD claims daily (well versed with AUTO/BI claims).
Work closely with policy holder, claimant and select service to ensure a great customer service experience.
Determine liability in motor vehicle accidents.
Worked property desk claims completing extremely high claim volumes daily during catastrophe season.
Worked Total Loss (Mitchell survey, NADA survey). Determine damages (flood, hail. man-made) and vehicle value.
Experienced at Setting up rental services and appointments for estimators.
Successfully defuse attorney and claimant issues.
Practice great customer service skills daily with policyholders and attorneys.
Prompt for daily work assignments.
Very well organized and detailed, great problem solver and diffuser.
Knowledgeable in TWIA claims (coastal).
Professional with the client, staff, and the claimants.
Knowledgeable in Flood claims process.
Willing to travel on very short notice.
Very well versed in Insurance Terminology and Verbiage.
Corresponds well with legal counsel, determine what the insurance company will pay out.
Able to take recorded statements, interview parties involved and report to management if needed.
Evaluate all data such as hospital bills, police reports collected, and other important documents.
Negotiate settlements and authorize payments.
Investigated and closed countless claims (over 300 BI/PD claims assigned at any given time).
Experienced in reimbursement tracking, skip trace, research, and resolve customer.
Examine flood claims on location and completed file review to settle claim.
Proficient in requesting street camera recordings (per guidelines of the company).
Proficient in X1 (Xactimate 28) XA and Symbility
Certified Nursing Assistant (CNA)
Brighterstar Woodlands, Tx June 2017- Present
Maintained a clean, healthy, and safe environment.
Assisted with patient transfer and ambulation.
Helped patients move in and out of beds, baths, wheelchairs, and automobiles.
Maintained accurate records of patient care, condition, progress, and concerns.
Monitored vital signs, such as blood pressure and pulse.
Responded appropriately to the physical, emotional, and developmental needs of patients.
Cooked appetizing and satisfying meals and snacks.
Certified Nursing Assistant (CNA)
Right at Home – The Woodlands Spring, Tx May 2017- Present
Obtained household supplies and ran daily errands.
Maintained a clean, healthy, and safe environment.
Scheduled and accompanied clients to medical appointments.
Tested and recorded blood glucose levels.
Correctional Officer
Texas Department of Criminal Justice Midway, Tx December 2016- April 2017
Conducted routine and emergency head counts.
Made rounds at specified intervals and conducted head counts and roll calls.
Searched the building and grounds, living quarters and work areas for contraband.
Prepared, processed, and maintained forms, reports, logs, records and activity journals.
Maintained the custody and control of inmates housed in maximum security unit.
CNA/ Caregiver
Total Private Home Health Houston, Tx November 2015- December 2016
Helped patients move in and out of beds, baths, wheelchairs, and automobiles.
Assisted with patient transfer and ambulation.
Obtained household supplies and ran daily errands.
Home Health Aide
Guardian Angel Home Health Care Conroe, Tx March 2012- Present
Monitored vital signs, such as blood pressure and pulse.
Maintained accurate records of patient care, condition, progress, and concerns.
Assisted with patient transfer and ambulation.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
Certified Nurse Assistant (CNA)
Post Health Home Care Houston, Tx December 2012- December 2016
Helped patients move in and out of beds, baths, wheelchairs, and automobiles.
Assisted with patient transfer and ambulation.
Obtained household supplies and ran daily errands.
Certified Nurse Assistant (CNA)
Applied Home Care Nursing Division Houston, Tx November 2010- December 2016
Assisted with patient transfer and ambulation.
Assisted with patient transfer and ambulation.
Monitored vital signs, such as blood pressure and pulse.
Responded appropriately to the physical, emotional, and developmental needs of patients.
Education Accomplishment Certifications
New Waverly High School High School Diploma New Waverly, Tx
Continuous Education in Nursing Aide
References Available Upon Request
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