Customer Service Claims Associate

Kywanna Albert

**** ******* ** *******, ** *****

Cell 713-***-****

*******.******@*****.***

OBJECTIVE: To obtain a position within a results oriented organization where acquired skills and education will be utilized toward continued growth and advancement.

PROFESSIONAL EXPERIENCE

HISD Food Service Sep. 2012 - Feb. 2014

Prepare and serve food; Customer Service; File and manage orders.

May 2011-May 2012

SAMs Club Cashier

• Ringing up members after they finished picking out their items

•Keeping my area neat and clean

•Greeting every member and providing outstanding service

•Putting up returns and helping out in every department if they needed it.

•Counting my till down every night and making sure that my money was okay after all my transactions.

June 2009-March 2011

Family Dollar Assistant Manager

• Supervising up to 6 employees at a time

•Conducting interviews, filling out new hire paperwork, checking emails.

•Opening and closing the store, doing bank runs to collect change or deposit money.

•Keeping my store clean all throughout the day

•Providing outstanding customer service to every guest in the store.

•Receiving and processing the truck every week.

International Response Technologist

Claims Associate Feb. 2013 - Oct. 2013

Receive inbound calls regarding electronic devices. Submit claims and collect payments.

LBJ Hospital Food Service Jan. 2015 - July. 2015

Take orders prepare and serve food

Reason for leaving: Pregnancy Leave

HISD Clerk

December. 2015 -August 2017

make copies, outgoing calls, fax papers, and make sure everything is done in a timely manner.

HomeHealth Care

September. 2017 -April 2018

Conduent Call Center

December 2018- March 2020

Answer outbound calls

STRENGTHS

Ten Key by sight typing 40 to 45 wpm, ability to perform, maintain and complete multiple tasks.

COMPUTER SKILLS

Windows, Microsoft Office, Microsoft Word, Power Point, Excel, Spreadsheets, Record Keeping

References available upon request

Contact this candidate