Tracey H. Jeffries

Winston-Salem, NC ***** 336-***-**** adr3jw@r.postjobfree.com

Summary

Resourceful Human Resources Manager who offers employee relations and business management expertise paired with first-rate communication and problem-solving abilities. Strategic and well-rounded professional with over 15 years of Human Resource Management experience seasoned in managing and overseeing various aspects of HR. Commended for building trusting relationships within organization to support business needs.

Skills

HRM knowledge

HRIS knowledge Kronos, ADP Workforce Now, PeopleSoft and Paycor

Good communication skills

Employee Engagement

Problem Solving

Conflict Resolution

Administering Disciplinary Procedures

Relationship Building

Dispute Mediation

Accident Investigations

Employee Development

Experience

OCT. 2020-CURRENT

SR. HUMAN RESOURCE MANAGER/BekaertDeslee - Winston-Salem, NC

Consult with associates and senior leaders regularly to resolve various team-based and cross-functional issues

Maintain company compliance with federal, state, and local statutory requirements

Help team leaders mediate employee disputes by equipping management with effective tools and handling escalated conflicts

Optimize staffing strategies to effectively reach targeted candidates with applicants from diverse backgrounds

Organize employee engagement surveys analyzed results data and formulated plans to increase satisfaction

Developed plans to increase morale and engagement to improve job satisfaction and reduce turnover.

Developed department goals and objectives to help teams align with organizational vision and fair employment practices

Assisted leadership in streamlining all HR functions, analyzing, and developing compensation structures, evaluating pay practices, and streamlining payroll process

Delivered high-quality HR processes with sound decisions based on collaboration with department leaders and implementation of industry best practices

Supervise work of 1 Payroll/Benefit Coordinator, and an HR Generalist to effectively handle needs of 300 employees

Ensured proper communication across hierarchy and with employees for timely redressal of employees' grievances, complaints, and harassment allegations, promoting harmonious work environment.

Held exit and stay interviews and documented information discussed with employees.

Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.

SEPT 2015-OCT. 2020

DIRECTOR OF HR/Packrite, LLC – High Point, NC

Provide information to employees and managers on payroll matters, tax issues, and benefit plans

Keep informed about changes in tax and deduction laws that apply to the payroll process.

Implement corrective action plans to solve organizational or departmental problems

Serve as a link between management and employees by handling questions, interpreting, and administering contracts and helping resolve work-related problems

Analyze and modify compensation and benefit policies to establish competitive programs and ensure compliance with legal requirements

Advise managers on organizational policy matters such as equal employment opportunity and sexual harassment, and recommend needed changes

Perform difficult staffing duties, including dealing with under-staffing, refereeing disputes, terminations, and administering disciplinary procedures

Plan and conduct new employee orientation to foster positive attitude toward organizational objectives

Interpret and explain human resources policies, procedures, laws, standards, or regulations

Participate in mediation and dispute resolution

Observe and interview workers to obtain information about the physical, mental, and educational requirements of jobs as well as information about aspects such as job satisfaction

Coach senior executives and managers on leadership and performance

Process paperwork for new employees and enter employee information into the payroll system

Record employee information, such as exemptions, transfers, and resignations, to maintain and update payroll and HRIS records via ADP WorkforceNow

Process and issue employee paychecks and statements of earnings and deductions.

FEB 2015-SEPT. 2015

SR. HUMAN RESOURCE REPRESENTATIVE/WestRock – Winston-Salem, NC

Assessed organization's policies, making suggestions to improve work productivity, team collaboration, recruiting and hiring initiatives.

Managed strategy for performance evaluation, corrective action, and disciplinary measures.

Supported clients with HR practice development and program creation and handled performance evaluations, job descriptions and salary ranges.

Guided department managers on hiring practices, salary ranges and position request forms.

Prepare or maintain employment records related to events such as hiring, termination, leaves, transfers, or promotions, using human resources management system software

Hire employees and process hiring-related paperwork

Address employee relations issues, such as harassment allegations, work complaints, or other employee concerns

Schedule or administer skill, intelligence, psychological, or drug tests for current or prospective employees

Conduct exit interviews to identify reasons for employee termination.

Supervise HR Coordinator and Payroll Coordinator

MAR 2012-FEB 2015

LEAD PAYROLL/HR COORDINATOR/RockTenn – Winston-Salem, NC

Review time sheets in Kronos, wage computation, and other information to detect and reconcile payroll discrepancies

Compute wages and deductions, and enter data into computers

Record employee information, such as exemptions, transfers, and resignations, to maintain and update payroll records

Process and issue employee paychecks and statements of earnings and deductions

Compile employee time, production, and payroll data from time sheets and other records

Prepare and balance period-end reports, and reconcile issued payrolls to bank statements

Completed verifications of employment.

Managed communication regarding employee orientation and open enrollment for benefits.

Ran queries and reports through PeopleSoft system.

OCT 2006-MAR 2012

RECRUITER/Guilford Child Development – Greensboro, NC

Review and evaluate applicant qualifications or eligibility for specific licensing

Reviewed referral candidates and contacted qualified individuals to request applications.

Negotiated candidate salaries and prepared employment contracts.

Planned and executed recruitment events to bring in area candidates.

Organized applicant drug tests and obtained results.

Created and maintained strong alliances with local colleges and trade schools to establish trusted relationship and continuous funnel of applicants.

Communicated duties, compensation, benefits and working conditions to potential candidates, enabling solid understanding of job expectations.

Contacted job applicants to inform of application status.

Re-created hiring goals and objectives in difficult markets to address staffing issues.

Maintained current calendar of job fairs and employment opportunities in each state.

Shared information about professional development training and job opportunities with school representatives and community liaisons.

Education

Master of Science, Human Resource Management

Capella University - Minneapolis, Minnesota

June 2020

BBA, Business Administration

Greensboro College – Greensboro, North Carolina

December 2010

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