Customer Service Business Coordinator

Marlene Shemtob

Ft. Myers, Florida ***** - 914-***-**** - **********@*****.***

Accomplished healthcare management expert with versatile experience directing complex and multifaceted health and wellness operations with collaborative, team-based leadership. 15+ years of success supporting dynamic healthcare practices with effective organizational leadership. Established organizational manager with proven strategies for driving efficiency through process improvement, financial oversight, and client relationship management. Strong communicator skilled at clinical administration and regulatory compliance.

Highlights of Expertise Technical Skills

Healthcare Ops Mgmt

Budgeting & Cost Reduction

Process Optimization

Recruiting and Training

Microsoft Office Suite

ADP

MD Base

Matrix IT Systems

Patient Keeper

A2K

RIS

IDX

McKesson

KRONOS

Career Experience

Business Director – Human Resource Manager – LCB Senior Living, Stamford, CT August 2020 – April 2021

Business Office Coordinator, – Sunrise Assisted Living, Stamford, Ct. August 2019- August 2020

Human Resources –payroll, onboarding, ICIM’s

Oversee resident billing, increases

Connect with resident families to build relationships

BUSINESS COORDINATOR, HR - Kensington Assisted Living, White Plains, New York June 2015 to April 2019

Implemented proactive collections policies to increase collection rates by approx. 80%.

Directed operations of major assisted living facility, including office administration, billing processes, and client relationship management

Led human resources functions and payroll processing for over 260 staff members

Evaluated billing procedures to ensure consistent accuracy and effective processes for billing medical services, rents, and other expenses

CENTER ADMINISTRATOR - Doctor Express, Hartsdale, New York June 2014 to March 2015

Managed team of administrative professionals to lead daily operations of urgent care center, including coordination of multiline phone systems and appointment scheduling software to maximize patient communication

Trained staff on best practices for professional customer service in alignment with HIPAA standards

PRACTICE MANAGER - Westchester Medical Center, Valhalla, New York May 2011 to March 2014

Led regional trauma center in collaboration with Director and Chief Surgeon to manage extensive patient services and support seven practicing physicians

Managed inventory and equipment, billing processes, and account reconciliation

Developed highly effective urgent care across professional roles, including physicians and front-office staff

BILLING MANAGER - Westchester / Bronx OBGYN, Bronx, New York September 2008 to May 2011

Spearheaded billing processes, accounts payable/receivable, and payroll for specialty clinics

Increased collection rate to 98% by securing funds from aged claims.

Education – Associate of Arts & Sciences in B.A. & Mgmt, Healthcare Management Focus, Westchester Community College, NY

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