Avec Sprauve

*** ******** ****** *** *, Brooklyn, NY 11221

Home: 347-***-**** - adr2mn@r.postjobfree.com

Professional Summary

Being a seasoned worker for over 30 years, I would be great for any position because of my solid work history and achievements.

I am accomplished, energetic and eager to learn. Having core competencies include excellent communication skills and time management skills.

Having a reliable background in Education, Administration and Customer Service has given me a proactive and a passionate commitment for different careers.

Skills

Computer and Internet Savy, Excellent Interpersonal skills. Excellent Communication skills. Excellent Detailed Oriented skills. Excellent Organizational skills.

Experience

07/2018 to 12/2018

Administrative Clerk

GoodTemps Staffing-Metropolitian Transit Authority - Brooklyn, NY

Performs a wide variety of office support and clerical duties

With activities in a general nature of managing outgoing mail, incoming mail, preparing documents and data entry of BRES in the claims processing system.

03/2018 to 05/2018

Part-time Switchboard Operator

Randstad-Estee Lauder - New York, NY

Processing all incoming and outgoing calls over the switchboard. Transferring calls to executives in different departments. Taken messages. Direct incoming calls to executives and other desired extensions. Answering questions and concerns about Estee Lauder services and products. Maintain patience with courtesy and professionalism to all customers.

12/2016 to 01/2017

Customer Service Representative/Clerical Associate

Staffnet - New York, NY

Out bound Calls to customers interested to purchase New Years Eve tickets from different venues in New York City. Promotional Calls to customers, taken messages for Floor Supervisors. Filing, faxing, distributing mail, taking phone messages and emailing customers about different events.

05/2016 to 11/2016

Call Center Interviewer

Central Marketing - New York, NY

Out bound calls constituents, conducting surveys, and constituents voting for different candidates, in different political elections in different states. Updating personal information. Assisting constituents with questions and concerns. Cold calling 150-200 per day. Maintained professionalism, politeness and courtesy to all constituents with quality assurance.

Facilitator/Customer Service Representative Associate

Education

03/2019

Certification in Customer Service: Customer Service

Bedford Stuyvesant Restoration Corporation - Brooklyn, NY

Certification in Customer Service.

Training in customer service. How to effectively listen to quality assurance and always be courteous, polite and professional to all customers.

05/1997

Bachelor of Arts: Psychology

The College of New Rochelle - Brooklyn, NY

Honor Roll Student, Student Council, and obtained a Mayor Scholarship.

SKILLS

Knowledge of Microsoft office, Excel, PowerPoint, and Outlook. Certification in Customer Service. Excellent Verbal and Written Skills. Excellent Communication Skills. Excellent Detailed-Oriented Skills and Interpersonal Skills.

04/1988

Certification in Word Processing & Secretarial Procedures: Word Processing & Secretarial Procedures

Jefferson Business College - Brooklyn, NY

Certification in Word Processing and Secretarial Procedures. Trained and learned about spreadsheets, computers applications and data entry with processing. Learned how to type with speed and accuracy. Filing by alpha and numeric. Trained how to scanning, faxing and photocopying.

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